Vice President

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Vice President

Business:  CCM COO

Principal responsibilities

• Responsible for the delivery of BCO tasks in line with agreed OKRs, SLAs and KPIs for own portfolio of clients. Please note a commensurate portolio comprising of moderate to high complexity of clients will have to be managed by the successful candidate which could amount to 30% of available time.
• Lead and manage the end-to-end CCM journey, ensuring a seamless and efficient process for customers and internal stakeholders.
• BCO Regional Heads, WMR and other key stakeholders where necessary to ensure successful completion of key Optimization and Transformation initiatives
• Manage a team comprising primarily of ODC resources for setting up the team, and manage their workflow, training & development to deliver the BCO model satisfactorily within agreed timelines
• Continuously drive improvement in productivity of the BCO team whilst enhancing client experience.
• Drive adoption of technology/digital and customer experience improvement initiatives, including alignment to a globally consistent C&L operating model.
• Monitor and analyze customer and stakeholder feedback, identifying key areas of focus to improve customer outcomes.
• Work with the Head of BCO COE to ensure risks and issues related to CCM are escalated to country, regional and global stakeholders and resolved in a satisfactory manner.
• Closely work with the senior management team and Regional Sustainability Champions to drive various activities as part of the Group's transition to Net Zero along with implementing various strategic initiatives across BCO teams.
• Drive continuous improvement initiatives across credit analysis activities to deliver a high and consistent standard.
• Ability to build and maintain strong relationships across the teams, including credibility with both Business and Risk teams.
• Develop and maintain a diverse, innovation-driven BCO team, ensuring high levels of engagement and satisfaction
• Participate in deal discussions and meetings with clients or credit risk as required.
• Protect the Bank by acting as First Line of Defense and observing all controls.
• Identifies and anticipates all types of risks (e.g., industry, portfolio, diversification, sovereign, commercial, currency, etc.) and identify micro and macro trends impacting the credit portfolio, working with WCRM and business heads to take appropriate steps in changes to underwriting criteria and conducting rapid portfolio reviews.
• Demonstrates ability to engage in constructive and consistent dialogue with risk partners, in a manner that effectively balances commercial outcomes and risk management
• Work with the Head of BCO to ensure adequate credit risk management controls are built into the operational process and robust MI is in place to track and measure risk against agreed thresholds
• Responsible for talent management, performance management & succession planning as applicable.
• Effectively coordinate with all other USA co-leads to deliver the CCM/BCO objectives smoothly.
• To regularly host exchanges for the team and ensure necessary action plans are designed and executed for resolution. 
• Foster a culture of compliance amongst the BCO team members as regards Group Compliance Policy.

Leadership & Teamwork

• Provide leadership and direction to respective BCO team, fostering a sense of unity and purpose.
• Develop critical skillsets in team members and provide a stimulating work environment to retain key talent.
• Champion the voice of the RM and customer and build a culture of balancing commercial and client/customer outcomes.
• To represent BCO in various management committees and regional stakeholders' meetings.
• To enhance capabilities of the team by continuous learning and skill development promoting the CCM "Development Day" and providing adequate support for the teams' PDPs.
• To constantly guide and motivate team members to deliver high quality of credit submissions is a vital component of this role.

Qualifications

• Chartered Accountants / master's in business, Finance, Economics or equivalent is essential and any professional qualification (i.e. CFA, Chartered Banker) is desirable. If none, tenured experiences in credit analysis and/or credit approvals will be considered.
• Minimum 10 years' experience in CCM, with a strong background in managing loan portfolios.
• Proven track record in leading and managing senior stakeholders, with experience in organizational design and strategic planning.
• Knowledge of Investment Banking is mandatory, such as Securities, Treasury, Foreign Exchange, Derivatives, ESG and Climate risk.
• Strong stakeholder management skills, with the ability to navigate complex situations and drive alignment among senior stakeholders.
• Expertise in credit risk management and control assessment
• Excellent analytical and problem-solving skills, with the ability to articulate customer feedback and distil key areas of focus.
• Proven ability managing in a large and complex operational environment.
• Excellent communication and interpersonal skills, commercial mindset with the ability to influence and collaborate effectively across all levels of the organization.
• Working knowledge of operationalizing policies and procedures for managing or minimizing risk – including credit, operational, regulatory and reputational risk – in accordance with the Group Standards Manual, Risk FIM, relevant guidelines and standards

Others

• Proven collaboration and coaching skills.
• Strong relationship management and influencing skills, interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels.
• Experience in working in an offshore organization and demonstrable ability to navigate and influence a diverse set of senior stakeholders.
• Excellent verbal/written communication skills in English, proficient in credit writing in English, hard-working, organized, diligent, and above all a good team player.

You'll achieve more at HSBC 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

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