Customer Success Executive

3 days ago

Pune, Maharashtra, India BTB Venture Group Full time ₹ 5,00,000 - ₹ 15,00,000 per year

About BTB Venture Group

BTB Venture Group is a leading 
Forbes-listed demand generation and lead generation company
 operating globally. We specialize in accelerating business growth by driving targeted leads and boosting sales for organizations of all sizes. Through proven market expansion strategies, analytics, and deep industry insights, we deliver measurable results and scalable solutions. Partnering with us means transparent reporting, continuous optimization, and maximized ROI to exceed your growth expectations.

Key Responsibilities

  • Own Client Engagements:
     Serve as the main point of contact and lead all client-facing calls and meetings.
  • Drive Client Success:
     Ensure campaign performance aligns with client expectations; identify issues proactively and provide solutions.
  • Client Retention:
     Build strong, trusted relationships to promote long-term partnerships and client renewals.
  • Campaign Performance Updates:
     Share regular insights, reports, and next steps with clients.
  • Cross-Team Collaboration:
     Coordinate with outreach, operations, and strategy teams to maintain campaign quality and timelines.
  • Feedback Relay:
     Collect and communicate client inputs to internal teams to support continuous improvement.

Requirements

  • 1–3 years of experience in 
    client success, account management, or client-facing roles
     (preferably in marketing or SaaS).
  • Excellent 
    communication and interpersonal skills
    .
  • Strong 
    problem-solving ability
     with a 
    client-first approach
    .
  • Ability to work in a fast-paced and performance-driven environment.

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