Sr Associate IS Engineer – Virtualization Operations

Career CategoryInformation SystemsJob DescriptionJoin Amgen's Mission of Serving Patients

At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Sr Associate IS Engineer – Virtualization Operations

What you will do

Let's do this. Let's change the world. This role supports the day-to-day operation and maintenance of Virtual & Physical server systems and infrastructure. The engineer will perform tasks such as system monitoring, security patching, automation, and troubleshooting under guidance from senior team members, contributing to uptime and compliance with main responsibility for managing all aspects of VMWare/ESX and Nutanix administration within a 24x7 regulated environment. The role emphasizes reliability, security, and automation, and involves working with virtualization servers and related technologies introduced into the Amgen ecosystem.

The ideal candidate will have a consistent record in Virtualization and serve as the global enterprise administration group, supervising both physical and virtual hosting environments—including private and public cloud platforms. The responsibilities span across operating systems, databases, middleware, storage, and backup services. The selected candidate will play a key role in configuration and operations management, implementing daily systems administration tasks within a complex and dynamic environment. This role demands the ability to drive and deliver against key organizational critical initiatives, foster a collaborative environment, and deliver high-quality results in a matrixed organizational structure.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. Roles & Responsibilities:

• Maintain and support VMware environments including ESXi, vCenter, vSAN, and VMware Tools across enterprise infrastructure.
• Perform regular patching and updates of VMware components, operating systems, and firmware in alignment with company change management policies.
• Implement automation using PowerShell, Python, or Ansible
• Monitor systems and proactively address performance bottlenecks
• Own the day-to-day operations and strategic evolution of VMware infrastructure, including VMware ESXi, vSAN, vCenter, Nutanix, and Dell VxRail platforms.
• Contribute to Root Cause Analysis (RCA) efforts for critical incidents.
• Support business continuity and disaster recovery efforts including HA and DRS configurations. Participate in an on-call rotation for 24x7 support.
• Collaborate with multi-functional teams on infrastructure needs
• Document system configurations and operational procedures

Basic Qualifications and Experience:

• Bachelor's degree with 2–4 years of experience OR
• Master's degree with 1–2 years of experience OR
• Diploma with 5+ years of relevant experience

Functional Skills:Must-Have Skills:

• VMware certifications (VCP, VCAP, or equivalent)
• Proven track record managing complex virtual infrastructure
• Familiarity with ITIL processes and regulated environments (Pharma preferred)
• Expertise in performance tuning, capacity planning, and HA/DR configurations
• Exceptional troubleshooting and problem-solving capabilities
• Hands-on expertise in scripting and automation tools

Good-to-Have Skills:

• Experience with cloud services (AWS, Azure, GCP)
• Experience with ITIL processes and frameworks
• Experience with CI/CD and DevOps practices
• Understanding of configuration management and automation tools (Red Hat Satellite Server, Ansible)
• Strong interpersonal, negotiation, and mentoring skills

Professional Certifications:

• VMware certifications (VCP, VCAP, or equivalent) (Mandatory)
• Red Hat Certified Engineer (RHCE) (preferred)
• ITIL Foundation (preferred)

Soft Skills:

• Excellent troubleshooting and analytical abilities
• Strong communication skills, both written and verbal
• Ability to work in a fast-paced environment
• Strong organizational and time management skills
• Problem-solving and critical thinking capabilities
• Team collaboration and knowledge sharing
• Adaptability to changing priorities and technologies
• Ability to follow procedures accurately
• Willingness to learn and grow

Shift Information:

This position requires you to be onsite and participate 24/5 and weekend on call in rotation fashion and may require you to work a later shift. Candidates must be willing and able to work off hours, as required based on business requirements.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now and make a lasting impact with the Amgen team.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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