erviceNow platform administration

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of ServiceNow platform administration /Senior Consultant Specialist

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers shine brighter than others.

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Lead Architect.

In this role, you will:

1. Design ServiceNow solutions as new Demand comes into the platform team.
2. Ensure all designs are in link with the core principles and procedures as defined by the CoE.
3. Ensure all customizations are approved by the appropriate body.
4. Ensuring all content sets are fully documented as the progression into production,
5. Identify continuous improvement opportunities within the team, focusing on automation, process improvement, how technology is best leveraged and technology shift opportunities
6. Customer focus. Promotes and prioritizes decisions or actions according to customer needs, encouraging others to do the same
7. Strengthens stakeholder relationships. Uses relationship management skills/tools to responsibly influence decisions and stakeholder advocacy
8. Understands the current needs of all key stakeholders and be able to anticipate future needs in order to manage stakeholder expectations.

To be successful in this role, you should meet the following requirements:

1. Must have significant experience in ServiceNow platform administration and development of 7+ years.
2. Must have experience in migration / design of ServiceNow solutions.
3. Must have experience in creating the solution and architect design documents required for the environment.
4. 8+ years of overall IT experience in Design and Implementation of Service Management and Automation Solutions.
5. Proven experience of leading others and creating an environment that supports and inspires people to develop and deliver.
6. BE/B Tech degree or equivalent experience
7. Strong interpersonal skills – ability to influence, lead and drive teams to deliver, good judgement, assertiveness, high level of communication skills to achieve effective stakeholder management, build consultative relationships, and ability to collaborate directly with a variety of clients
8. Implement the relevant compliance policies. The term 'compliance' embraces all relevant financial services laws, rules and codes within which CTO has to comply. The job holder will need to pay specific attention to the internal controls on asset and service management.

You'll achieve more when you join HSBC.

You'll achieve more when you join HSBC.
 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development Ind