Specialist

3 days ago

Bengaluru Chennai Hyderabad, India Moveinsync Technology Solutions Full time ₹ 2,50,000 - ₹ 5,00,000 per year

Role & responsibilities:

  1. Stakeholder Coordination: Collaborate closely with employees, SPOCs, peers, and vendors to maintain effective, win-win relationships.
  2. Vendor Management: Ensure consistent, high-quality service delivery by transport vendors through structured vendor management, including regular performance reviews and service level reporting.
  3. Fleet Quality Assurance: Oversee that all vehicles meet required standards for maintenance, cleanliness, licensing, safety, and driver etiquette. Ensure drivers are properly licensed, well-groomed, and in appropriate uniform. Drive improvement initiatives with fleet partners.
  4. EHS & Emergency Handling: Ensure compliance with Environmental Health and Safety (EHS) protocols, especially concerning female employee safety. Implement procedures for emergency response, including handling vehicle incidents.
  5. Cab/Vendor Allocation & Routing: Utilize the MoveInSync tool to plan routes based on shift rosters, aiming to optimize cost and meet defined service levels.
  6. Communication Management: Maintain clear two-way communication to avoid missed pickups and service gaps.
  7. Escalation Handling: Manage real-time escalations, service disruptions, and failed pickups promptly and effectively.
  8. Transport Cost Efficiency: Monitor and manage operational transport costs, aiming for continuous cost optimization while maintaining service quality.
  9. Reporting: Generate and share reports including OTA/OTD, No-Show summaries, and any other client-required documentation.
  10. Central Coordination: Liaise effectively with the centralized THD and tracking teams to ensure smooth operational flow.

Key Skills Required:

  • Graduate with 2 to 4 years of experience in managing employee transport for in a corporate, BPO, or similar environment.
  • Proficient in Excel with strong communication skillsboth written and verbal in English and the local language.
  • Prior experience with MoveInSync or similar transport automation tools is preferred.
  • Willing to work in shifts; must be hardworking, proactive, and enthusiastic.

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