Server

Job title

• Server (Waiter/Waitress)

Location

• Folga Goa (restaurant / bar)

Reports to

• Floor Supervisor / Restaurant Manager / Head Waiter

Purpose

• Deliver efficient, friendly, and professional table service to ensure an excellent dining experience for guests, support smooth front‑of‑house operations, and help maximize sales and guest satisfaction.

Key responsibilities and duties

• Guest service

• Greet guests promptly and escort them to tables when required.

• Present menus, explain daily specials and signature dishes (including local Goan/seafood specialties), and answer menu questions.

• Make informed recommendations and upsell appropriately (starters, pairings, desserts, drinks).

• Order taking and delivery

• Accurately take food and beverage orders, confirm special requests/allergies, and enter orders into the POS in a timely manner.

• Coordinate with kitchen and bar to ensure correct and timely delivery of items.

• Check back with guests soon after food delivery to ensure satisfaction and correct any issues.

• Beverage service and responsible alcohol service

• Serve beverages and cocktails according to recipe and presentation standards.

• Check IDs and follow responsible alcohol service policies and local liquor laws.

• Billing and cash/pos handling

• Prepare bills accurately, process payments (cash, card, digital wallets), and return correct change/receipts.

• Follow cash-handling and POS reconciliation procedures.

• Setup, cleanliness and turnover

• Set and reset tables to Folga Goa standards (cutlery, glassware, linens, condiments).

• Maintain dining area cleanliness, remove used plates promptly, and prepare tables quickly for next guests.

• Assist with opening and closing side duties (restocking cutlery, condiments, napkins; polishing glassware; cleaning service stations).

• Teamwork and communication

• Coordinate with hosts, kitchen, bar, and bussing staff to maintain flow and service standards.

• Communicate any special guest needs, allergies, or complaints quickly to supervisor.

• Safety, hygiene and compliance

• Follow food safety and hygiene practices, personal grooming and uniform standards.

• Comply with local health, safety and liquor regulations and any in-house policies (e.g., no smoking in service areas, COVID/health protocols if applicable).

• Special events and catering

• Assist with setup, service and breakdown for private parties, events and beachside service as required.

• Adapt service style to buffets, banquets or outdoor service when needed.

• Customer recovery

• Handle guest complaints professionally, resolve simple issues promptly or escalate to supervisor/manager.

Qualifications and skills

• Previous experience as a server in a restaurant, bar or resort (preferred 1–2 years).

• Good knowledge of food and beverage, preferably with familiarity with Goan cuisine and seafood.

• Basic math skills and experience with POS systems.

• Polite, friendly, well‑spoken; good command of English. Additional languages a plus depending on guest profile.

• Strong communication, multitasking and time‑management skills.

• Physically able to stand and walk for long periods, carry trays and lift moderate weight.

• Valid age and legal permission to work; any required food handler/health certificate per local law.

Performance indicators (KPIs)

• Guest satisfaction ratings / positive reviews.

• Average check size and upsell success.

• Order accuracy and speed of service.

• Table turnover time and cleanliness standards.

• Compliance with cash/POS procedures with minimal discrepancies.

Typical shift checklist (quick)

• Opening: Set tables, stock service station, check reservation list, review daily specials, ensure POS is logged in.

• During shift: Greet guests, take and serve orders, check back with guests, handle payments, communicate issues to kitchen/manager.

• Closing: Clear and clean service areas, polish and store glassware/cutlery, reconcile POS/cash, restock for next shift.

Training & development

• New‑hire training on menu, POS, upselling, responsible alcohol service and emergency procedures.

• Ongoing refreshers on specials, guest service standards and health & safety.

Notes specific to Folga Goa

• Emphasize warm, friendly hospitality for a diverse tourist mix.

• Highlight local specialties and seafood; know dish ingredients and allergen information.

Job Type: Full-time

Pay: ₹11, ₹14,000.00 per month

Benefits:

• Food provided
• Paid time off

Work Location: In person