Manager: (IDS) Reservation

5 days ago

Lonavla, Maharashtra, India QTONET PRIVATE LIMITED Full time ₹ 3,00,000 - ₹ 4,20,000 per year

About the Role:

We are looking for an experienced and detail-oriented Reservation Manager to lead our reservations department at our hotel in Andheri, Mumbai. The ideal candidate will have strong experience using IDS Next hotel software, excellent customer service skills, and a strategic approach to maximizing room revenue and occupancy.

Key Responsibilities:

  • Oversee all reservation operations, ensuring accuracy and a smooth booking experience
  • Manage and respond to guest reservation inquiries via phone, email, OTA, and direct bookings
  • Optimize room inventory, manage overbookings, and handle group bookings efficiently
  • Monitor and adjust room rates in coordination with revenue and sales teams
  • Ensure all reservation entries and guest data are accurately recorded in IDS Next
  • Train and supervise reservation staff, ensuring excellent service standards
  • Coordinate with front office and housekeeping to align guest arrivals and departures
  • Prepare daily, weekly, and monthly reservation reports for management review
  • Handle VIP bookings and special guest requests personally
  • Track and reduce reservation-related errors or complaints

Requirements:

  • Graduate in Hospitality, Tourism, or a related field
  • 3–5 years of experience in hotel reservations, with at least 1–2 years in a supervisory or managerial role
  • Mandatory experience with IDS Next (FortuneNEXT or similar version)
  • Strong understanding of OTA channels, CRS, GDS, and hotel booking platforms
  • Excellent communication, coordination, and organizational skills
  • Ability to handle pressure during high-demand periods
  • Proficiency in MS Office (Excel, Word, Outlook)

Preferred Skills:

  • Experience in a 3-star or 4-star hotel property
  • Familiarity with revenue management basics
  • Fluency in English, Hindi, and Marathi
  • Knowledge of other hotel PMS or channel managers is a plus

Job Type: Full-time

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Food provided

Work Location: In person

  • F&B Service

    3 days ago

    Lonavla, Maharashtra, India The Machan Resort LLP Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: F&B Service HostessLocation: Machan Resorts LLP, LonavalaJob Type: Full-TimeJob Summary: The F&B Service Hostess is the first point of contact for guests in our dining area, ensuring a warm welcome and providing exceptional guest service. The ideal candidate will have a friendly personality, excellent communication skills, and a passion for...

  • Housekeeping Manager

    4 days ago

    Lonavla, Maharashtra, India Upper Deck Resort Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Extensive expertise in housekeeping Ops, asset preventive maintenance, SOP formulation, inventory management, IDS software, guest complaint resolution, guest interaction, maintaining superior room standards, laundry Ops, and staff training.JD: The Housekeeping Manager is responsible for overseeing the housekeeping operations and ensuring the cleanliness,...

  • Front Office Associate

    12 hours ago

    Lonavla, Maharashtra, India The Machan Resort LLP Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Job Title: Front Office Guest Service Associate (GSA)Location: Machan Resorts LLP, LonavalaDepartment: Front OfficeReporting To: Front Office Manager / Assistant Front Office ManagerJob Summary:The Front Office Guest Service Associate is responsible for delivering exceptional service to guests during their stay. This includes handling check-ins and...

  • Head Butler

    1 week ago

    Lonavla, Maharashtra, India Della Adventure & Resorts Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionPosition Summary:The Head Butler is responsible to train and supervise the hotel's butlers according to the highest standards of service and quality whilst ensuring excellent performance and guest satisfaction.Head Butler Duties And ResponsibilitiesGeneral KnowledgeTo have complete knowledge on the productTo ensure that the company policies...

  • Front Office Associate

    2 days ago

    Lonavla, Maharashtra, India The Machan Resort LLP Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: Front Office Associate Department: Front Office Reports To: Duty Manager Location: LonavalaJob Summary:The Front Office Associate is the face of the hotel, responsible for providing guests with a seamless check-in and check-out experience, addressing their needs, and ensuring a pleasant and welcoming atmosphere at the front desk.Key...

  • Formulation And Development Executive

    1 week ago

    Lonavla, Maharashtra, India Isha Agro Developers Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Formulation and Development Executive Cosmetics DivisionCompany: Isha Agro Developers Pvt. Ltd. – (Brand - Herbal Hills)Location: Lonavala, MaharashtraDepartment: Cosmetics ManufacturingExperience: Minimum 3 to 5 yearsQualification: B.Tech/M.Tech/M.Sc in CosmeticJob Summary:We are seeking a skilled and innovative Formulation and Development...

  • Assistant Front Office Manager FS

    3 days ago

    Tungarli, Lonavla, Maharashtra, India Rooms Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job DescriptionTitle:Duty ManagerDepartment:Front OfficeReports To:Front Office ManagerEffective Date:Purpose:To manage assigned shifts for the Front Office and related departments by running the day-to-day operations and create an environment that is positive, supportive and team orientated.CONSTITUENTS§  Guests§  Employees§  Hotel Owners§ ...