Front Office Assistant

1 day ago


Greater Kailash I Delhi Delhi, India 849a3ceb-bda5-44c6-96e4-fd230a8b4c20 Full time ₹ 2,50,000 - ₹ 3,50,000 per year

Key Responsibilities

Front Office & Reception Management
• Manage incoming calls, visitor handling, and front-desk coordination.
• Maintain a professional and welcoming environment for clients and walk-ins.
• Manage appointment scheduling and daily office coordination.

Lead Management (Inbound & Outbound)
• Handle inbound inquiries received through calls, WhatsApp, email, website, and social platforms.
• Make outbound follow-up calls to potential leads and maintain consistent communication.
• Ensure timely response, lead nurturing, and follow-ups until closure or handover.

CRM & Database Handling
• Update and maintain CRM records for leads, prospects, and clients.
• Track lead status, follow-up dates, and conversation history.
• Ensure accurate documentation of all interactions for reporting.

Coordination & Support
• Coordinate between sales, design, and operations teams for lead allocation and updates.
• Share daily lead reports and follow-up summaries with management.
• Assist in preparing quotations, client communication, and basic documentation.

Customer Relationship Management
• Maintain strong client relationships through prompt communication and professional etiquette.
• Resolve customer queries or complaints and escalate issues when needed.
• Support retention efforts by ensuring a positive customer experience.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid sick time

Work Location: In person



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