CX Lead

23 hours ago

Chennai, Tamil Nadu, India Pravi HR Advisory Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Description :


- Hiring CX Lead (10 Years of Experience)

- Location : [Add location, e.g., Chennai / Bangalore]

- Experience : 10 years

Key Responsibilities :

Technical Leadership & Strategy :


- Provide technical vision and direction for our CX application landscape, aligning with overall business goals and IT strategy.

- Lead the technical design and architecture of new CX application initiatives and enhancements.

- Evaluate and recommend new technologies and tools to optimize our CX application performance and scalability.

- Establish and enforce technical standards, best practices, and coding guidelines within the team.

- Participate in strategic planning and roadmap development for CX applications.

Team Leadership & Mentorship :


- Lead and mentor a team of developers and technical resources.

- Assign tasks, monitor progress, and provide constructive feedback to team members.

- Conduct technical training and knowledge-sharing sessions within the team.

- Participate in the recruitment and onboarding of new technical team members.

Application Development & Implementation :


- Provide hands-on technical expertise in the development, configuration, and customization of CX applications (e.g., CRM, Contact Center platforms, Marketing Automation).

- Oversee the integration of CX applications with other enterprise systems.

- Ensure the quality and performance of CX applications through rigorous testing and code reviews.

- Troubleshoot and resolve complex technical issues related to CX applications.

Collaboration & Communication :


- Collaborate effectively with cross-functional teams, including business analysts, product owners, and infrastructure teams.

- Communicate technical concepts and solutions clearly to both technical and non-technical stakeholders.

- Participate in project meetings and provide technical updates.

- Work closely with vendors and external partners as needed.

Compliance & Security :


- Ensure CX applications adhere to security policies, compliance standards, and regulatory requirements.

- Participate in security assessments and vulnerability remediation efforts.

Qualifications :


- Bachelor's degree in Computer Science, Engineering, or a related field.

- 10 years of experience in developing and implementing CX applications.

- Proven experience in a technical leadership role, guiding and mentoring development teams.

- Strong technical proficiency in one or more of the following CX platforms : [CRM , Contact Center platforms and WABA and Bot.].

- Solid understanding of CRM principles, contact center operations, marketing automation, or other relevant CX domains.

- Experience with integration technologies (e.g., APIs, middleware).

- Proficiency in programming languages relevant to the CX platforms (e.g., Java, JavaScript, PHP, C#).

- Experience with database technologies (e.g., Postgres, NoSQL).

- Familiarity with agile development methodologies.

- Excellent problem-solving, analytical, and troubleshooting skills.

- Strong communication, interpersonal, and presentation skills.

Preferred Qualifications :


- Relevant certifications in CX platforms or technologies.

- Experience with cloud-based CX solutions.

- Knowledge of DevOps practices and tools.

- Experience with performance tuning and optimization of large-scale applications.

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