Director of Quality Assurance

We're seeking an exceptional Director of Quality Assurance and Test Automation to lead and transform our quality engineering function during this critical growth phase.

This is a rare opportunity to shape quality strategy for a security-critical product while leading the QA transformation for our SaaS evolution.

This role requires a hands-on technical leader who can provide strategic thought leadership while remaining deeply engaged in building and implementing quality frameworks.

The ideal candidate brings deep expertise in security application testing, automation leadership, and the ability to scale quality practices for both traditional and cloud-native architectures.

Responsibilities :

- Lead quality strategy across both BAU operations and SaaS transformation initiatives

- Design and implement comprehensive test automation frameworks from the ground up

- Provide thought leadership on quality engineering best practices for security-critical applications

- Build and scale quality engineering capabilities for a multi-tenant SaaS architecture

- Drive cultural transformation toward continuous testing and quality-first development practices

- Collaborate with executive leadership to establish quality standards, release criteria, and risk management frameworks

- Mentor and develop the QA organization while being hands-on in critical technical implementations.

Strategic Leadership and Thought Leadership :

- Define and execute the comprehensive quality assurance strategy for REL-ID across BAU and SaaS tracks.

- Provide thought leadership on quality engineering practices for authentication, security, and identity verification systems.

- Establish quality gates, release criteria, and risk management frameworks aligned with business objectives.

- Build the business case for quality investments and communicate quality metrics to executive leadership.

- Drive quality culture transformation across engineering, product, and operations teams.

- Partner with Product, Engineering, Security, and Operations leadership to embed quality throughout the product lifecycle.

- Develop and manage the QA roadmap aligned with product strategy and SaaS transformation timeline.

- Establish quality metrics and KPIs that provide actionable insights into product health and release readiness.

BAU Track - Quality Excellence for Production Platform :

- Ensure continuous quality assurance for the existing REL-ID platform serving production customers.

- Optimize testing processes to maintain release velocity while increasing quality confidence.

- Implement risk-based testing approaches that prioritize security-critical functionality.

- Establish regression testing frameworks that scale with product complexity.

- Develop quality monitoring and incident analysis processes to drive continuous improvement.

- Collaborate with Customer Success and Support to incorporate field insights into quality practices.

- Manage quality for multiple mobile SDK platforms (iOS, Android, React Native, Cordova, Flutter).

- Ensure comprehensive testing of authentication workflows, MTD capabilities, and identity verification features.

- SaaS Transformation Track : Building Quality for Cloud-Native Architecture :

- Design quality frameworks specifically for multi-tenant, multi-cloud SaaS architecture.

- Establish testing strategies for tenant isolation, data privacy, and multi-tenancy scenarios.

- Implement cloud-native testing approaches, including infrastructure testing and cloud service validation.

- Develop scalability and elasticity testing frameworks for SaaS performance characteristics.

- Create tenant-specific test data management strategies, ensuring data isolation and security.

- Build quality practices for continuous deployment in cloud environments.

- Establish monitoring and observability testing to validate SaaS operational excellence.

Test Automation and Technical Leadership :

- Architect and implement enterprise-grade test automation frameworks for web, mobile, and API testing.

- Design specialized automation for authentication flows, security mechanisms, and encryption validation.

- Integrate automated testing into CI/CD pipelines for continuous quality feedback.

- Implement comprehensive API and service-level testing for backend Java/C++ services.

- Develop mobile automation strategies for platform-specific and cross-platform testing.

- Create performance, load, and scalability testing frameworks for both traditional and SaaS architectures.

- Build security testing automation, including OWASP compliance, vulnerability detection, and penetration testing integration.

- Establish test environment management using infrastructure-as-code and containerization.

- Implement advanced test data management for security-sensitive scenarios.

- Create comprehensive quality dashboards providing real-time visibility into test coverage and quality metrics.

Team Development and Organizational Growth :

- Build, mentor, and scale a high-performing quality engineering team.

- Develop team capabilities in modern testing practices, automation, and security testing.

- Foster a culture of quality ownership across engineering teams.

- Establish career development frameworks for quality engineering roles.

- Lead hiring initiatives to build team capabilities aligned with strategic needs.

- Promote knowledge sharing through training, documentation, and a community of practice.

Existing Platform Challenges :

- Limited automated test coverage across functional, security, and performance domains.

- Manual testing processes are creating release bottlenecks and inconsistent quality outcomes.

- Specialized authentication and security testing require enhanced approaches.

- API and service-level testing need comprehensive coverage expansion.

- Mobile application testing requires platform-specific automation frameworks.

- Performance and load testing require structured, repeatable methodologies.

- Security testing integration is needed throughout the continuous testing pipeline.

- Test data management requires sophisticated approaches for security-sensitive scenarios.

- Test environment orchestration and configuration management optimization.

- Quality visibility and metrics require enhanced reporting and analytics.

SaaS Transformation Challenges :

- Establishing quality frameworks for multi-tenant architecture patterns.

- Designing testing approaches for tenant isolation and data privacy.

- Building scalability testing for elastic cloud infrastructure.

- Creating deployment testing for multi-cloud environments (AWS, Azure, GCP).

- Implementing continuous testing for rapid SaaS release cycles.

- Developing monitoring and observability validation approaches.

The Technical Transformation You'll Lead :

- Automation Framework Evolution. Continuous Testing Integration.

- Security Testing Excellence.

- Performance and Scalability.

- Test Environment and Data Management.

- Quality Intelligence

Requirements :

years of software testing and quality assurance experience.

years in QA leadership roles at the Director level or equivalent.

- Proven track record leading quality for security-critical or authentication systems.

- Hands-on experience designing and implementing test automation frameworks from scratch.

- Strong background in testing web applications, APIs, and mobile platforms.

- Demonstrated success in integrating automated testing into CI/CD pipelines.

- Experience leading quality initiatives through significant product transformations.

- Bachelor's degree in Computer Science, Engineering, or related field (Master's preferred).

Technical Expertise :

- Deep expertise in test automation frameworks, design patterns, and best practices.

- Strong programming skills in Java, Python, JavaScript, or similar languages.

- Extensive experience with automation tools (Selenium, Appium, RestAssured, Postman, JMeter).

- Solid understanding of testing methodologies, including BDD, TDD, and exploratory testing.

- Hands-on experience with CI/CD tools (Jenkins, GitLab CI, GitHub Actions, CircleCI).

- Knowledge of database testing approaches and SQL/NoSQL technologies.

- Experience with containerization and orchestration (Docker, Kubernetes)

- Familiarity with cloud platforms (AWS, Azure, GCP) and cloud-native testing.

Security and Compliance Testing :

- Proven experience testing authentication workflows and security mechanisms.

- Strong knowledge of OWASP testing methodologies and security vulnerabilities.

- Understanding of encryption, PKI, certificates, and cryptographic protocol testing.

- Experience with security testing tools and vulnerability scanners.

- Background in testing compliance requirements (PCI-DSS, SOC 2 GDPR, etc. ).

- Familiarity with mobile security testing and threat detection validation.

Mobile and Platform Expertise :

- Experience testing native iOS and Android applications.

- Knowledge of cross-platform frameworks (React Native, Cordova, Flutter).

- Understanding of mobile-specific testing challenges (device fragmentation, OS versions, biometrics).

- Experience with mobile automation frameworks and device farms.

- Familiarity with mobile app distribution and testing (TestFlight, Firebase App Distribution).

Leadership and Communication :

- Exceptional leadership skills with the ability to influence without authority.

- Strong executive communication abilities to present to C-level stakeholders.

- Proven ability to build and mentor high-performing teams.

- Collaborative approach to working with Product, Engineering, and Security teams.

- Strategic thinking balanced with tactical execution capabilities.

- Change management experience leading organizational transformations.

Preferred Qualifications :

- Experience testing OAuth 2.0 OIDC, FIDO2 or WebAuthn implementations.

- Background in financial services, healthcare, or highly regulated industries.

- Experience with SaaS or multi-tenant architecture quality assurance.

- Knowledge of chaos engineering and resilience testing practices.

- Experience implementing shift-left testing and quality engineering practices.

- Background with AI/ML-based testing approaches and tools.

- Familiarity with identity verification and KYC testing.

- Experience with biometric authentication testing (fingerprint, Face ID, etc. ).

- Knowledge of mobile threat detection and device risk assessment.

- Certifications such as ISTQB Advanced/Expert, CSSLP, or security testing certifications.

- Master's degree or higher in Computer Science, Software Engineering, or related field.

Personal Attributes and Cultural Fit :

- Technical depth with strategic vision : Can dive deep into automation architecture while maintaining big-picture quality strategy.

- Hands-on leadership style : Leads by example, rolling up sleeves when needed, while empowering the team.

- Quality advocacy : Passionate about building quality into products, not just testing quality in.

- Security mindset : Understands the critical nature of security testing and authentication validation.

- Collaborative influence : Builds strong partnerships across Product, Engineering, and Operations.

- Adaptability and resilience : Thrives in dynamic environments, balancing BAU operations with transformation initiatives.

- Continuous learning : Stays current with testing technologies, methodologies, and industry best practices.

- Results orientation : Focuses on measurable quality improvements and business outcomes.

- Communication excellence : Articulates complex quality concepts to technical and non-technical audiences.

- Mentorship commitment : Dedicated to developing team members and building organizational capability.

Our Technology :

- Mobile SDKs : Native iOS (Swift/Objective-C), Native Android (Kotlin/Java), React Native, Cordova, Flutter.

- Backend : Java, C++, MongoDB.

- Security : RMAK (proprietary), OAuth 2.0 OIDC, PKI, encryption protocols.

- Cloud : Multi-cloud architecture (AWS, Azure, GCP) - in development.

- DevOps : Modern CI/CD pipelines, containerization, infrastructure-as-code