Senior Production Support Specialist
1 week ago
We're Hiring: Senior Production Support & Systems Engineering expert
If you're the person everyone calls when things get tough — the one who can dissect complex issues, stabilize live environments, and guide teams through high-pressure situations — we want to meet you.
In this role, you will:
Lead deep-dive production issue investigations
Own technical architecture, baseline, and configuration
Serve as the escalation point for complex system failures
Drive operational excellence, performance, and availability
Collaborate across Dev, QA, Operations, Customers & Vendors
Strengthen our incident, problem, and change management processes
You'll thrive here if you love:
Working on mission-critical systems
Seeing the immediate impact of your expertise
Mentoring engineers and improving how systems run
Solving puzzles across software, infrastructure, and integrations
Experience we're looking for:
8 to 10 years in Systems Engineering / Production Support
Strong debugging & RCA expertise
Experience in high-availability, performance tuning, monitoring
Familiarity with CI/CD, configuration management, ITIL
Bonus if you've worked in transportation, defense, or other regulated industries
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