Staff Customer Success Operations Specialist

Description and Requirements
"At BMC trust is not just a word - it's a way of life"
Description And Requirements
CareerArc Code

CA-PS

Hybrid
"At BMC trust is not just a word - it's a way of life"
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation

Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

• Strong business acumen: Ability to understand and align with Helix's strategic priorities, including utilisation, margin, and time to start.
• Drive process improvement: Proactively identify inefficiencies and propose solutions that enhance operational excellence.
• Initiative & AI adoption: Demonstrate initiative by proactively identifying opportunities to leverage AI and automation for smarter resource management, process optimisation, and reporting. Champion the adoption of new technologies and drive continuous improvement across the team.
• Growth mindset: Embrace challenges, learn from setbacks, and continuously seek improvement.
• Collaboration: Build strong relationships across teams (Sales, PMO, Legal, Partner Success, Delivery) and act as a connector.
• Reliability & Accountability: Deliver consistently, take ownership of work and its impact, and uphold confidentiality and compliance.
• Knowledge of enterprise tools: Demonstrated experience with tools such as Salesforce and Certinia, and the ability to quickly learn and apply new systems as required.
• Innovation: Actively explore and propose new ways of working, including piloting and evaluating emerging tools and technologies to drive smarter, more efficient processes.

To ensure you're set up for success, you will bring the following skillset & experience:

• Staffing & Resource Support

• o Resource Management for GSD globally

• o Provide Geo support (Nelson/Sean) based on business priorities.
• o Maintain and optimise resource request templates, ensuring accurate skills and hours mapping.

• o Support forecasting and capacity/demand visibility by ensuring early and accurate data entry.

• CSP Governance & Reporting

• o Raise WebReqs and process EPOs for vendor signature.

• o Own CSP-related reporting: utilisation summaries, CSP spend tracking, and skills management.

• Clearance & Compliance

• o Manage clearances tracking and reporting on gaps.

• o Coordinate with PMs and RMs to ensure readiness and compliance.

• Delivery & Project Reporting

• o Track and report on project Go-Lives, delivery milestones etc

• o Weekly reporting on project status updates for Forecast cadence.

Strategic & Cross-Functional Contributions

• Enablement & Process Optimisation

• o Maintain and evolve the Helix RMO Wiki and process documentation.

• o Support RM and PM training sessions with real-life use cases and updated materials.

• o Collaborate on Certinia process mapping and optimisation.

• Automation & Systems

• o Work with PreSales Desk and automation leads to improve resource request workflows.

• o Ensure templates and systems reflect current business needs and skill taxonomies.

• Leadership Support

• o Provide ad hoc reporting and insights to support Elaine, Shona, Renato, and Nuria.

Our commitment to you
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU

If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 2,117,800 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.

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Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to know more and how to apply.