KHO Executive

Key Responsibilities

 Snagging, de-snagging & handover of apartments/units

 Maintaining/records of all relevant data for apartments/units

 Ensure apartment/unit readiness in custody for customer visits with Civil finishing & MEP readiness

 Manage a small team of outsourced snagging executives and technicians.

 Apartment/unit Key Hand Over - possession to customers

 Customer signed documents handover to Service Centre

 Timely addressing customer concerns/queries satisfactorily

 Effective hand-holding customers in the pre and post-possession stage

 Ensure 100% compliance in KYC

 Interact with customers over call/face to face

 Timely maintaining & sharing of all reports

 Liaise & coordinate with internal associates

 Loyalty sales – developing a process for Loyalty sales e.g. calling, identifying need through interactions and pitching the

right product

 Assist in post-Society handover transition e.g. defects, work completion, etc