Deputy Area Manager

Job Purpose

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities

• Achieve collections target by visiting customers/agency
• Monitor performance against set parameters and provide regular updates and providing proper guidelines
• Milestone reviewing and tracking
• Ensure legal guidelines are complied with while repossessing products
• Travelling with the RO's
• To do timely allocation of the cases of the team members
• Should be Profecient in excel
• Daily tracking of the performance of the team members
• Maintain accurate records of customer interactions and transactions
• Handle escalations promptly and effectively to resolve issues
• Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates
• Counsiling and grooming of his direct reportee to enhance and polish their sets
• Manage a team of collection officers to achieve overall targets
• Rectify problems encountered during the collection process
• Manage average collection reports to monitor and improve collection performance
• Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal ManagementLitigation & Case ManagementCompliance & Risk MitigationReporting & Documentation