Business Operations Specialist

Business Operations Specialist

Let's be #BrilliantTogether

ISS STOXX is actively hiring a Business Operations Specialist to join our ICS (ISS Corporate) Team in Mumbai office (Goregaon East).

Overview:

The Business Operations Specialist will play an integral role in the maintenance of strong relationships across the ICS suite of offerings by supporting internal operations, including client entitlements, data integrity, as well as acting as a trusted team member to the Client Facing Team.

A successful candidate will have an interest in data integrity and client service, and a desire to learn more about the Executive Compensation and ESG industry. The candidate must be service-oriented and possess excellent attention to detail as well as strong computer skills. Must be reliable, punctual, organized, and have a demonstrated ability to manage multiple priorities in a busy and fast-paced environment. You will own important processes from day one.

Shift hours : 11 AM to 8 PM IST with flexibility to extend hours as needed by the business

Responsibilities:

• Handle client inquiries via the ICS Helpdesk, utilizing Outlook, Salesforce, and other internal tools with a client first perspective to guide prioritization and planning

• Take ownership of the client entitlement and onboarding process, refreshing templates and materials to ensure a smooth and professional experience

• Collaborate closely with the Global Operations team and provide support and/or back-up coverage when needed, including the processing of contracts as needed

• Maintain clear and comprehensive audit trails for cases, emails, and phone calls from both internal and external stakeholders

• Monitor quality control metrics to identify and resolve potential data issues, proactively looking for ways to boost accuracy and efficiency

• Drive Salesforce maintenance and hygiene, partnering with internal teams to ensure data integrity and usability

• Coordinate with other departments on ICS client resources or information.

• Spearhead strategic data integrity initiatives, identifying and resolving inconsistencies to strengthen operational accuracy.

• Oversee the integration of Salesforce with internal platforms, ensuring seamless data flow and system alignment.

• Conduct targeted contact acquisition research to support outreach and engagement strategies.

• Develop and deliver internal training modules to equip sales and client-facing teams with the tools and processes needed to navigate case submission, contract workflows, and Salesforce functionality effectively.

• Contribute to product enhancement efforts, offering operational insights to improve client service and platform functionality.

Qualifications:

• Bachelor's degree and 4–6 years of relevant experience; Master's degree is a plus.

• Demonstrated success in roles such as client-facing positions, office management, operational coordination, chief of staff, or strategic support roles.

• Exceptional attention to detail and organizational skills, with the ability to manage multiple priorities and stay proactive.

• Collaborative mindset, with the ability to support and align with a diverse and fast-paced team, as well as confidence working independently to develop solutions.

• Skilled in navigating CRM systems (Salesforce preferred) and related reporting.

• Effective verbal and written communication skills, strong problem-solving abilities, professional presence, and high standards of integrity.

• Proficiency in MS Office, including Outlook and Excel (including data transformation, VLOOKUP, and filtering).

#ICS

#ASSOCIATE

#LI-AK1

What You Can Expect from Us

At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.

Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.

Let's empower, collaborate, and inspire.

Let's be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.

ISS Corporate Solutions, Inc. ("ISS-Corporate") is a leading provider of cutting-edge SaaS and high-touch advisory services to companies, globally. Companies turn to ISS-Corporate for expertise in designing and managing governance, compensation, sustainability, and cyber risk programs that align with company goals, reduce risk, and manage the needs of a diverse shareholder base by delivering data, tools, and advisory services. ISS-Corporate's global client base extends across North America, Europe, and Asia, as well as other established and emerging markets worldwide.

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Institutional Shareholder Services ("ISS") is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as "protected status"). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.