Associate Customer Enginee, EcoLearn

7 days ago


Remote, India ECOH Full time ₹ 84,000 - ₹ 10,80,000 per year

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • Experience delivering technical presentations and solving customer issues.
  • Collaborate with product teams to improve user experience.

Preferred qualifications:

  • Experience with one or more programming languages.
  • Experience with software development lifecycle.

About the job

Join EcoLearn as a Customer Experience Associate to ensure learners have a seamless experience. You'll engage with users, resolve issues, and provide feedback to improve our platform. This role offers exposure to educational technology and user experience enhancement.

Responsibilities

  • Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
  • Provide feedback to enhance product usability.

Hiring Process

  • Resume Review
  • ENGST Exam
  • Online Assessment (OA)
  • 1–2 Interviews
  • Offer Letter

Each stage is evaluated by our human hiring panel for a thorough and equitable selection process

Job Type: Full-time

Pay: ₹700, ₹900,000.00 per month

Benefits:

  • Health insurance
  • Internet reimbursement
  • Paid sick time
  • Paid time off
  • Work from home

Work Location: Remote



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