Guest Relation Executive
3 days ago
Job Title: Guest Relation Executive (Intern)
Experience: Freshers can apply
Qualification: Any Degree (Hospitality background preferred)
Skills Required: Good communication skills, customer service skills, basic computer knowledge, problem-solving, positive attitude, flexibility
Job Responsibilities
Guest Assistance & Support
- Greet guests warmly and assist them with inquiries, directions, and information about services.
- Provide excellent customer service to ensure a pleasant guest experience.
- Handle guest concerns politely and escalate issues to senior staff when necessary.
Front Desk & Coordination
- Assist the front office team with check-in and check-out procedures.
- Answer phone calls, respond to emails, and maintain guest records.
- Coordinate with different departments (housekeeping, food & beverage, operations) for guest requirements.
Guest Feedback Management
- Collect guest feedback and share it with the management for service improvement.
- Support in addressing complaints professionally and ensuring guest satisfaction.
Daily Operations
- Assist in managing guest bookings, reservations, and follow-ups.
- Help with lobby management, crowd control, and maintaining a welcoming environment.
- Provide support during events, VIP visits, or busy operational hours.
Documentation & Reporting
- Maintain basic documentation related to guest services, checklists, and daily reports.
- Update guest details and service records in the system as instructed.
Learning & Development
- Participate in on-job training sessions on guest handling, communication, hospitality etiquette, and problem resolution.
- Learn standard operating procedures (SOPs) and apply them during daily tasks.
Job Type: Full-time
Benefits:
- Paid time off
Work Location: In person
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