Senior Analyst

Job Description JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades, or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.About JLL For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage, and invest in a variety of commercial, industrial, hotel, residential, and retail properties. A Fortune 500 company with annual revenue of $23.4 billion and operations in over 80 countries around the world, our more than 112,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people, and communities SEE A BRIGHTER WAYSM. JLL is the brand name and a registered trademark of Jones Lang LaSalle Incorporated. For further information, visit What this job involves:Resolve Tier 1 queries and transactions related to core HR processes Maintaining data in Workday pertaining to employee life cycle such as Promotion, Transfer, Contract extension, Title change, Probation & other job change transactions Managing Employee Onboarding & Exit formalities Provide query resolution for Employee Self Service/Manager Self Service requests Manage Letter creation activities related to Promotion, Transfer, Termination, Employee Type changes etc. Managing semi-functional issues in Workday Managing & Coordinating queries on Case management tool effectively. Assist SME/Sr. SME/Team Lead with building and maintenance of a Knowledgebase for Case Management. Active participation on any new transitions and document creation. Managing semi-functional issues in Workday and act as a bridge between Tier 1 & Tier 2 technical teams. Update/Review SOPs and Process Maps on a regular basis based on new inputs/changes/updates in any of the existing processes Quality Check on the Key/Critical transactions processed by team as defined in the Quality framework. Ability to identify and escalate complex queries to appropriate stakeholders. Adhere to agreed KPIs, KRAs, SLAs and customer service standards Ability to challenge the status quo and implement process improvements to enhance the end-user and HR partner experience Demonstrate good proficiency in HR processes and standard operating procedures Communicate and distribute processes, policies, and other relevant documentation to employees, needed to resolve the query/issue Key SkillsDemonstrating good understanding of core HR management practices, processes, procedures, and policies Good written and verbal communication skills Previous experience in Workday HR environment preferred or similar HR ERP desirable Knowledge of Case Management tool an added advantage Knowledge on MS Office Suite skills (Word, Excel, Outlook) Bachelors degree in Human Resources or Personnel Management 3-4 years of experience in HR or client services role preferred Comfortable to work in Global/UK shift timing. Sound like you? In this role, your key responsibilities will include:Highly Organized and Self-motivated Highly Employee and Customer centric Strong team player, willing to learn and share experiences with other team members Attention to detail and ability to work towards tight deadlines Result oriented and Proactive in achieving results Ability to manage competing priorities and multiple stakeholders Highly Flexible and Adaptable to conditions and business requirements What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.Location: On-site Gurugram, HRScheduled Weekly Hours: 40Job Tags: JBS If this job description resonates with you, we encourage you to apply, even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the tableJLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLLs recruitment process. We endeavor to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details, please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.