Sr. Executive

11 hours ago

Delhi, Delhi, India Apextion DMC UK LTD. Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Description

Apextion DMC UK LTD. is a leading B2B Destination Management Company with offices in the UK and India. Specializing in ground handling services, the company offers a wide range of travel-related services including accommodations, transfers, tours, attraction tickets, self-driven cars, multilingual guides, and restaurant arrangements across Europe, the United Kingdom, and Scandinavia. Known for delivering high-quality services at competitive prices, Apextion DMC is dedicated to ensuring customer satisfaction from arrival to departure. With a commitment to professionalism and efficiency, Apextion DMC aims to meet diverse tourism requirements by leveraging extensive industry knowledge and experience.

Role Description

This is a full-time on-site position based in New Delhi for a Senior Executive in Procurement (Operations/Booking). The role involves managing end-to-end reservations, coordinating with suppliers for better prices and services, and ensuring smooth operations. It includes handling customer and stakeholder queries, resolving on-road issues, and confirming upcoming services to avoid last-minute challenges. The role also involves identifying operational gaps, collaborating with teams across locations, and contributing to overall sales and service quality.

Total Vacancy 4

  • Destination knowledge of Europe is mandtory.
  • Using various communication channels such as phone calls, emails, and contracts to make reservations of hotels , attractions , tours etc,.
  • Talking to suppliers about improving prices and services, which will increase cost effectiveness and customer satisfaction.
  • Taking full responsibility for customer support, making sure that customers are happy with all of their encounters with the business.
  • Answering incoming calls from diverse stakeholders including customers, agents, and suppliers.
  • Addressing and escalating any difficulties with on-road issues, coordinating with suppliers and agents to ensure a speedy resolution.
  • Verifying and confirming all upcoming services in advance, aiming to proactively mitigate last-minute complications.
  • Identifying any issues that arise due to operational team activities and collaborating to find solutions that prevent such problems in the future.
  • Collaborating with overseas team members, colleagues within the office, and members of other city offices to enhance overall performance and outcomes.
  • Playing a role in generating sales and revenue for the company, assisting in achieving financial goals.

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