Quality Analyst
5 days ago
Role & responsibilities
Job Description:
We are seeking an experienced Quality Auditor with a strong background in BPO operations. The candidate will be responsible for monitoring, evaluating, and improving quality performance through audits, coaching, training, and actionable insights. A strong command of audit frameworks, and performance improvement methodologies is essential.
Job Responsibilities:
Monitor and evaluate inbound/outbound calls and customer interactions to ensure consistent quality standards
Provide realtime feedback and ongoing coaching to agents, highlighting critical and noncritical errors
Analyze performance metrics and trendssuch as audit scores, FCR, CSAT—and prepare daily, weekly, and monthly quality reports
Conduct random and scheduled audits, including compliance and BI checks, adhering to SLAs and process standards
Participate in calibration sessions and ensure alignment with internal/external quality standards
Document quality issues, rootcause analysis, and suggested improvements using Excel and dashboards.
Preferred candidate profile
-
Mumbai City District, India Club Mahindra Full time ₹ 2,00,000 - ₹ 6,00,000 per yearDear Candidate,Greetings from Club Mahindra.We are Hiring for a Quality Analyst at Mumbai LocationAccountabilities / Key Responsibilities:Maintain and develop internal quality standards.Assess interactions (calls, email, chat messages) based on established quality standards.Accompany evaluations with meaningful and constructive feedback.Discuss and explain...
-
QualityKiosk Technologies
4 weeks ago
Mumbai, India Quality Kiosk Technologies Pvt Ltd Full timeAbout the Role :We are looking for a meticulous Quality Assurance Analyst with a strong understanding of CASA (Current Account Savings Account), Term Deposits (TD), and API Testing. The ideal candidate will have hands-on experience with Postman for API validation and a solid grasp of banking processes including account opening, modification, and closure....
-
Quality Analyst
3 days ago
Navi Mumbai, Maharashtra, India Hunarstreet Technologies Full time ₹ 3,00,000 - ₹ 9,00,000 per yearUrgent Opening for a Quality Analyst at Leading BPO Company in Mahape Role: Full-time Quality Analyst Location: Mahape, Navi Mumbai Role Description: As a Quality Analyst, you will play a crucial role in overseeing quality control, conducting analytical assessments, and managing quality assurance processes. You'll also be responsible for mentoring and...
-
Quality Analyst
2 weeks ago
Dehradun City, Dehradun, Uttarakhand, India TriEdge Solutions Full time ₹ 1,20,000 - ₹ 1,44,000 per yearPosition : Quality AnalystLocation : MohaliKey Responsibilities:Btech, MTech, BCA, MCA prefered only.Females prefered.Work location Mohali.Basic knowledge of QA.Internship experience required.Job Types: Full-time, FresherPay: ₹10, ₹12,000.00 per monthBenefits:Cell phone reimbursementWork Location: In person
-
Quality Analyst
2 weeks ago
Mumbai, Maharashtra, India Fatakpay Digital Full time ₹ 4,00,000 - ₹ 8,00,000 per yearJoin FatakPay Digital Pvt Ltd as a Call Quality Analyst Monitor and evaluate calls, ensure compliance, provide feedback, and enhance customer experience through quality insights. 2–3 years' experience and strong analytical skills required.
-
Quality Analyst
5 days ago
Mumbai, Maharashtra, India Brocus It Solutions Full time ₹ 2,50,000 - ₹ 7,50,000 per yearHiring Quality Analyst – International Process (Night Shift) at Brocus IT Solutions, Sanpada (WFO). Audit calls, improve quality & ensure process compliance. Excellent English, intl. BPO exp preferred. 5 days, night shift, incentives & bonuses.
-
Quality Analyst
3 days ago
Mumbai, Maharashtra, India Avyro Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionAVYRO is an all-in-one Workforce Command Center designed specifically for the Architecture, Engineering, and Construction (AEC) industry. Our platform streamlines real-world, project-based workflows from recruitment to billing, eliminating clutter and silos. AVYRO integrates people, processes, and project operations in real-time, offering...
-
Quality Analyst(Automation)
1 week ago
jaipur district, India RoboMQ Full timeAbout RoboMQ RoboMQ is a leading API and data integration company that helps enterprises automate critical business processes to improve operational efficiency and customer experience. Our SaaS product, , is a lightweight IGA solution that automates employee lifecycle management across systems like Active Directory, Azure AD, and Google Directory. Position :...
-
Quality Analyst
4 days ago
hyderabad district, India LTIMindtree Full timeData Quality Engineer Experience: 5+ Years Location: Hyderabad/Gurgoan/Noida Notice Period: 0-30 days Work Mode: Hybrid Key Responsibilities Design and execute ETL test plans and cases including automated scripts Validate data transformations and loading processes utilizing automation where possible Identify and document data discrepancies and errors...
-
Quality Analyst
1 week ago
Navi Mumbai, Maharashtra, India Global Services Full time ₹ 3,60,000 per yearHello,Hiring for reputed Banking Inhouse project for Navi Mumbai.Designation : Quality Analyst.Shift : Day Shift6 Days workingQualification : Graduation MandatoryExcellent English is mandatoryMandatory to have BPO Exp in Voice process.Should be Quality Analyst on paper for minimum 1 year.Salary : Upto 30KInterviews will be only Face to face.Interested...