Senior Executive

5 hours ago


Andheri West Mumbai Maharashtra, India Powermax Fitness Full time ₹ 4,20,000 per year

Senior Executive / Assistant Manager – Order Processing (E-Commerce Operations)

Drive a smooth, accurate, and high-speed order journey across marketplaces and D2C channels. Own the pick–pack–ship flow, resolve exceptions fast, and ensure every order meets SLA and customer expectations.

Key Responsibilities

  • Manage complete order lifecycle: ingestion → validation → allocation → pick-pack-ship → invoicing → manifesting.
  • Coordinate with warehouse teams for daily dispatch priorities; ensure portal-wise packaging & labeling compliance.
  • Monitor dispatch SLAs/OTD and proactively resolve order exceptions, delays, RTOs, and returns.
  • Maintain trackers/MIS; reconcile COD/prepaid payments and marketplace remittances with finance.
  • Identify and drive improvements in accuracy, speed, and cost per order.

Qualifications

  • 2-3 years Experience in e-commerce operations/order processing.
  • Hands-on with marketplace panels, WMS, and shipping aggregators.
  • Strong process discipline, documentation skills, and communication.

Success Metrics

  • Dispatch SLA adherence & OTD%.
  • Pick/pack accuracy, order defects & return rates.
  • Cost per order & exception closure TAT.
  • Billing and reconciliation accuracy.

Job Types: Full-time, Permanent

Pay: From ₹35,000.00 per month

Work Location: In person


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