Senior Executive
5 hours ago
Senior Executive / Assistant Manager – Order Processing (E-Commerce Operations)
Drive a smooth, accurate, and high-speed order journey across marketplaces and D2C channels. Own the pick–pack–ship flow, resolve exceptions fast, and ensure every order meets SLA and customer expectations.
Key Responsibilities
- Manage complete order lifecycle: ingestion → validation → allocation → pick-pack-ship → invoicing → manifesting.
- Coordinate with warehouse teams for daily dispatch priorities; ensure portal-wise packaging & labeling compliance.
- Monitor dispatch SLAs/OTD and proactively resolve order exceptions, delays, RTOs, and returns.
- Maintain trackers/MIS; reconcile COD/prepaid payments and marketplace remittances with finance.
- Identify and drive improvements in accuracy, speed, and cost per order.
Qualifications
- 2-3 years Experience in e-commerce operations/order processing.
- Hands-on with marketplace panels, WMS, and shipping aggregators.
- Strong process discipline, documentation skills, and communication.
Success Metrics
- Dispatch SLA adherence & OTD%.
- Pick/pack accuracy, order defects & return rates.
- Cost per order & exception closure TAT.
- Billing and reconciliation accuracy.
Job Types: Full-time, Permanent
Pay: From ₹35,000.00 per month
Work Location: In person
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