Call Center Agent

24 hours ago

Andheri East, Maharashtra, India The Machan Resorts LLP- Full time ₹ 4,20,000 - ₹ 6,00,000 per year

Position Title: Sales Representative – Reservation Agent (Target-Based Incentives)

Reports to: Sales Manager / Reservations Head

Key Responsibilities:

  • Handle inbound and outbound reservation calls for guests, ensuring excellent customer service.
  • Proactively identify and pursue sales opportunities to maximize room bookings and upsell hospitality services (rooms, amenities, packages, etc.).
  • Meet and exceed monthly, quarterly, and annual targets for room reservations and revenue contributions.
  • Accurately input guest reservation details in the hotel management system.
  • Follow up with leads, inquiries, and repeat guests to convert opportunities into confirmed bookings.
  • Communicate promotions, special offers, rates, and packages clearly to potential guests.
  • Maintain updated knowledge of all products, services, and events available within the property.
  • Provide prompt responses to guest inquiries via phone, email, or online chat.
  • Work with the sales, marketing, and front office teams to achieve overall business goals.
  • Prepare regular reports on sales performance, targets achieved, and incentive earnings.

Incentive Structure:

  • Attractive incentives/commissions on achieving and surpassing reservation and sales targets.
  • Additional rewards for top performers (e.g., gift cards, recognition, special bonuses).

Qualification & Skills:

  • Graduate in any discipline (hospitality, business, or related preferred).
  • Experience in hotel reservations, sales, or a call center will be an added advantage.
  • Strong communication, negotiation, and persuasive skills.
  • Ability to work under pressure and achieve targets within deadlines.
  • Self-motivated, energetic, and results-driven.
  • Experience with hotel management or reservation software is preferred.

Other Requirements:

  • Willingness to work flexible shifts, including weekends and public holidays if required.
  • Professional and guest-centric attitude.

Job Types: Full-time, Fresher

Pay: ₹20, ₹35,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Paid time off

Work Location: In person

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