is hiring For UK International Insurance- Blended Process

3 days ago

Gurugram Noida, India Wipro Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Associate

Process: UK Insurance blended process

Shift: UK shift(12pm afternoon onwards)

Transport: One side of Cab provided

Passport/ voter ID mandatory

All 6 semester original mark sheets in hard copy are mandatory

Responsibilities:

  • High complex activity processing & approvals basis DOA.
  • Works independently, and in unison with Aviva brand values, to agreed standards and guidelines with a full practical grasp of systems, methods and applications.
  • Participate in daily/weekly reviews with internal/external stake holders
  • Performance Management Set performance standards, Helping team meet targets, performance evaluation & corrective actions
  • Ability to perform RCA and derive solutions
  • Drive process improvements, re-design, automation across processes
  • Engage with internal & external customers with full transparency, timely and meaningfully and involve sr. leaders when required.
  • Through understanding of standard operating procedures and compliance to local regulations/guidelines.
  • Manage referrals on customer queries, provide relevant information, solve disputes and handle difficult conversations with professionalism and customer obsession.
  • Support managers with subject matter expertise & business insights
  • Provide all stakeholders with periodic/adhoc reporting
  • Ability to train & coach and provide floor support
  • Work with speed and accuracy
  • Call/transactional audits and participation in calibration sessions

Essential Hiring Skills:

  • Excellent verbal & written communication in English with strong analytical skills. Quick learner and team player. Proficient in MS office suite.
  • Prior experience and deep expertise in US Insurance domain/UK Savings and Retirement OR Customer service . Willing to work in shifts.
  • Prior experience in quality management, process improvements including knowledge of transformation tools, automation & analytics with strong track record in driving benefits
  • Managing entry/mid-level business counterparts/Client interactions
  • Decision making & ability to work collaboratively.

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