Microsoft Customer Engagement Supervisor 1

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Overview

RSM US India (USI) supports RSM U.S. risk consulting, transaction advisory, technical accounting, financial consulting, technology and management consulting, tax and assurance engagement teams by providing access to highly skilled professionals for repeatable business processes over an extended business day.  USI is a member of RSM International, the sixth largest global network of independent accounting, tax and consulting firms.

Dynamics 365 Customer Engagement – Supervisor

RSM's Dynamics 365 Customer Engagement practice (D365), is a group of highly specialized, multi-disciplined individuals with experience in business application implementations, industry, technology consulting, and project management.  We desire a confident individual who can think strategically and works well in a team environment.  This individual should be versed in business process mapping, while also being task oriented and capable of meeting the tight deadlines that often come with implementation-related work.  We are seeking an individual looking for career growth in a fast-paced environment, with accelerated leadership opportunities, and a rewarding work-life balance with this role.  Ideally, we are looking for candidates with 4+ years of experience with implementing D365.

Key Responsibilities

• Setup and configuration of the D365 application

• Unit testing business processes

• Technical writing and documentation 

• Data conversion, including transformation and loading data into D365

• Work closely with US counterparts to manage workload and client deliverables

• Coach and mentor junior resources (talent development)

• Oversee client delivery and quality on assigned projects

Qualifications

• 9+ years of functional hands-on experience with D365

• Fluent in English

• Strong communication and interpersonal skills

• Knowledge and experience deploying solutions using Power Platform applications

• Knowledge of key end to end business processes including but not limited to:

  • Lead to Order

  • Field Service

• Knowledge and experience deploying solutions using Power Platform applications

  • Expertise in Power Automate, Power Pages, Power BI, Power Apps

• Candidates who have experience in solution design and architecture.

• Implementation experience with CE Apps and in their order.

  • CE Apps are – Sales, Customer Service, Marketing, Field Service, Project Operations

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at  

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.  

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email