E-Commerce Executive

Date posted: November 30, 2024

Pay: ₹15, ₹30,000.00 per month

Job description:

Job Description: E-Commerce Executive

*Position*: E-Commerce Executive

*Location*: Pune, Maharashtra

*About Arth Life*:

Arth Life is a vibrant, innovative kids' clothing brand that aims to provide high-quality, stylish, and comfortable clothing for children. With a focus on sustainability, creativity, and care, we bring joy to both parents and kids through our products. As we continue to grow our online presence, we're looking for a motivated E-Commerce Executive to join our team and support the digital growth of our brand.

*Role Overview*:

As an E-Commerce Executive at Arth Life, you will play a key role in managing and optimizing our online store, overseeing day-to-day e-commerce operations, and driving sales growth through digital marketing initiatives. You will work closely with the marketing, logistics, and customer service teams to create a seamless shopping experience for our customers while supporting the growth of the Arth Life brand in the digital space.

*Key Responsibilities*:

1. *E-Commerce Platform Management*:

2. Manage and update the product listings on the Arth Life website.

3. Ensure product details (descriptions, images, pricing, stock) are accurate, engaging, and aligned with the brand's tone and style.

4. Oversee the functionality and user experience (UX) of the website, ensuring the site is fully optimized for customer navigation and mobile responsiveness.

5. *Product and Inventory Management*:

6. Coordinate with the inventory team to ensure that the stock levels are updated and orders are fulfilled in a timely manner.

7. Monitor and manage inventory to prevent stockouts or overstocking, particularly during sales seasons.

8. Ensure all product data is accurate, including sizes, colors, and style availability.

9. *Order Processing & Customer Support*:

10. Oversee order processing, ensuring that all orders are fulfilled and shipped on time.

11. Handle customer inquiries, order issues, returns, and exchanges to ensure high levels of customer satisfaction.

12. Address customer complaints or concerns related to product quality, delivery, or website issues with empathy and professionalism.

13. *Digital Marketing & Promotions*:

14. Assist in the creation and execution of online marketing campaigns to drive traffic to the site, including seasonal promotions, discounts, and flash sales.

15. Coordinate with the marketing team to plan and execute social media campaigns that promote new collections and special offers.

16. Help develop email marketing campaigns to engage customers, including newsletters, product launches, and personalized offers.

17. *SEO and Content Optimization*:

18. Optimize product listings for SEO to improve search engine rankings and visibility.

19. Conduct keyword research and ensure product descriptions are optimized with relevant keywords to drive organic traffic.

20. Collaborate with the content team to ensure high-quality imagery and copy for all product pages.

21. *Analytics & Reporting*:

22. Monitor the performance of the online store and digital campaigns through analytics tools (Google Analytics, platform-specific tools, etc.).

23. Provide monthly performance reports on sales, traffic, customer engagement, and marketing campaigns.

24. Analyze customer behavior and make data-driven recommendations to improve conversion rates, average order value, and customer retention.

25. *Customer Retention & Engagement*:

26. Help manage customer reviews and ratings to enhance brand credibility and trust.

27. Assist in creating loyalty programs or referral incentives to increase repeat purchases.

28. Maintain an engaging and user-friendly post-purchase experience, ensuring follow-up communications (thank you notes, feedback requests, etc.) are timely and brand-consistent.

29. *Cross-functional Collaboration*:

30. Work closely with the product development and design teams to ensure product availability and timely launches.

31. Liaise with logistics and fulfillment partners to ensure smooth and efficient shipping and handling.

32. Support the marketing team by providing insights on product trends, customer feedback, and e-commerce performance.

*Skills & Qualifications*:

• *Educational Requirements*:

Bachelor's degree in Business, Marketing, E-Commerce, or a related field. Knowledge of digital marketing and e-commerce platforms is preferred.

• *Experience*:

• 1-2 years of experience in e-commerce or digital marketing, ideally in the retail or fashion industry (experience with kids' apparel is a plus).

• Proficiency in e-commerce platforms (Shopify, Woo Commerce, etc.) and digital marketing tools (Google Analytics, social media advertising, email marketing tools).

• Familiarity with product photography, image editing, and the importance of high-quality visuals for an e-commerce site.

• *Skills*:

• Strong attention to detail and organizational skills.

• Creative thinker with a good eye for visual merchandising and website design.

• Strong communication skills, both written and verbal, with the ability to engage customers effectively.

• Ability to handle multiple tasks and deadlines in a fast-paced environment.

Job Type: Full-time

Schedule:

• Day shift

Experience:

• E-commerce: 2 years (Preferred)
• shopify: 2 years (Preferred)

Work Location: In person

Job Types: Full-time, Permanent

Pay: ₹9, ₹34,870.03 per month

Work Location: In person