Senior Account Manager

Hello, Truecaller is calling you from Mumbai, India Ready to pick up?
Our goal is to make communication smarter, safer, and more efficient, while building trust across the world. With our roots in Sweden and a global reach, we deliver smart services that create meaningful social impact. We are committed to protecting you from fraud, harassment, scam calls, and unwanted messages, so you can focus on the conversations that matter.

• Top 20 most downloaded apps globally, and world's #1 caller ID and spam-blocking service for Android and iOS, with extensive AI capabilities, with more than 450 million active users per month.
• Founded in 2009, listed on Nasdaq OMX Stockholm and is categorized as a Large Cap. Our focus on innovation, operational excellence, sustainable growth, and collaboration has resulted in consistently high profitability and strong EBITDA margins.
• A team of 400 people from ~45 different nationalities spread across our headquarters in Stockholm and offices in Bangalore, Mumbai, Gurgaon and Tel Aviv with high ambitions.

The Enterprise Solutions Business Unit
at Truecaller focuses on providing value to medium / large enterprises by improving the way they communicate with their customers. Our brand identity management solutions help businesses achieve more by enhancing their presence on Truecaller as a Verified Business. We also help improve call productivity and efficiency and message-response-rates by adding trust, context & safety to communication.

Our team is a fantastic blend of young Turks and industry veterans from the top tech companies globally and we count many of India's top enterprises and startups as our delighted customers.

As part of our aggressive growth plans, we are looking for young, energetic and customer obsessed professionals to join our Enterprise Sales Team in the Go-To-Market organization

As a Senior Account Manager
you are expected to leverage your existing relationships as well as build new relationships across our enterprise accounts to help position and drive adoption of our communication suite of enterprise products.

What you bring in:

• 8+ years of solid experience in value-based selling of enterprise products
• Good track record of consistently exceeding in revenue goals
• Experience in driving high velocity deal cycle end to end across enterprise accounts
• Good understanding of how SaaS/CPaaS products can unlock value for enterprises, and how software products work.
• Ability to collaborate with cross functional teams and reseller partners for deal closures.
• Excellent at relationship building.
• Has been a trusted business partner to the customer in understanding their challenges and how they can be addressed by our enterprise products.
• Self-driven and highly motivated individual.

The impact you will create:

• Identify and engage with high-potential enterprise customers for our enterprise products.
• Build and maintain relationships with existing clients: act as the primary point of contact, understand their evolving needs, address issues and ensure ongoing satisfaction.
• Develop and implement retention programmes to minimise churn and maximise lifetime value of clients.
• Identify upsell and cross-sell opportunities within the existing client base to drive revenue growth.
• Collaborate with internal teams (e.g., marketing, product, operations, customer support) to deliver value and seamless service to clients.
• Identify, prospect and acquire new clients by understanding their needs, positioning our solutions and closing sales.
• Develop and execute strategies for client acquisition, including outreach, networking, proposals and negotiation.
• Onboard new clients, ensuring a smooth transition and strong first experience.
• Track, analyse and report on key sales and retention metrics (e.g., new accounts, churn rate, contract renewals, upsell revenue) and use insights to refine strategies.
• Build an always active deals pipeline with a high velocity conversion rate
• Accurately forecasting and meeting monthly revenue targets.
• Help build success stories with our enterprise customers.

Life at Truecaller -
Behind the code:

Sounds like your dream job?
We will fill the position as soon as we find the right candidate, so please send your application as soon as possible. As part of the recruitment process, we will conduct a background check.

This position is based
in Mumbai, India.
We only accept applications
in English
.

What we offer:

• A smart, talented and agile team:
  An international team where ~35 nationalities are working together in several locations and time zones with a learning, sharing and fun environment.
• A great compensation package:
  Competitive salary, 30 days of paid vacation, flexible working hours, private health insurance, parental leave, telephone bill reimbursement, Udemy membership to keep learning and improving and Wellness allowance.
• Great tech tools:
  Pick the computer and phone that you fancy the most within our budget ranges.
• Office life:
  We strongly believe in in-person collaboration and follow an office-first approach while offering some flexibility. Enjoy your days with great colleagues with loads of good stuff to learn from, daily lunch and breakfast and a wide range of healthy snacks and beverages. In addition, every now and then check out the playroom for a fun break or join our exciting parties and or team activities such as Lab days, sports meetups etc. There is something for everyone

Come as you are:
Truecaller is diverse, equal and inclusive. We need a wide variety of backgrounds, perspectives, beliefs and experiences in order to keep building our great products. No matter where you are based, which language you speak, your accent, race, religion, color, nationality, gender, sexual orientation, age, marital status, etc.
All those things make you who you are, and that's why we would love to meet you.