Service Advisor
1 day ago
Key Responsibilities
- Welcome customers arriving at the service center and understand their vehicle concerns.
- Record customer complaints accurately and prepare job cards in DMS or service software.
- Explain service requirements, repair estimates, and delivery timelines to customers.
- Provide guidance on periodic maintenance, AMC packages, and service offers.
- Coordinate with technicians to ensure timely and accurate job execution.
- Communicate service progress and any additional repair approvals to customers.
- Conduct final quality checks and ensure vehicles are delivered in perfect condition.
- Explain the invoice, service work carried out, and collect customer feedback at delivery.
- Follow up with customers after service to ensure satisfaction and address issues, if any.
- Maintain proper documentation and reports of daily service activities.
- Support the Service Manager in achieving department targets and CSI (Customer Satisfaction Index) scores.
- CONTACT HR :
Job Type: Full-time
Pay: ₹13, ₹16,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
License/Certification:
- Driving Licence (Required)
Work Location: In person
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