Sr IT Manager

Job Title: IT Manager

Location: Ahmedabad, Gujarat

Job Type: Full Time

Department: IT Infra

About Simform:

Simform is a premier digital engineering company specializing in Cloud, Data, AI/ML, and Experience Engineering to create seamless digital experiences and scalable products. Simform is a strong partner for Microsoft, AWS, Google Cloud, and Databricks. With a presence in 5+ countries, Simform primarily serves North America, the UK, and the Northern European market.

Simform takes pride in being one of the most reputed employers in the region, having created a thriving work culture with a high work-life balance that gives a sense of freedom and opportunity to grow.

Role Overview :

We are seeking a highly motivated and experienced IT Manager/Sr. IT Manager to lead and manage our IT infrastructure and operations. The ideal candidate will possess a strong technical background in Windows and Linux server administration, network design and implementation, and ITSM practices. The candidate will also demonstrate proven leadership skills, the ability to manage a team, and a passion for problem-solving. This role requires a hands-on approach, a proactive attitude and a commitment to ensuring the reliability, security, and efficiency of our IT systems.

Key Responsibilities

Infrastructure Management:

• Design, implement, and maintain Windows and Linux server environments, including operating system installation, configuration, patching, troubleshooting, performance monitoring and fine-tuning.
• Manage and administer Active Directory, DNS, DHCP, and other core Windows Server services.
• Manage and administer Linux Server environments, including package management, user management, security hardening, troubleshooting, performance monitoring and fine-tuning.
• Design, implement, and manage network infrastructure, including routers, switches, firewalls, wireless access points and VPNs.
• Implement and maintain network security best practices, including intrusion detection and prevention systems.
• Monitor network performance and security, proactively identifying and resolving issues.
• Monitor network traffic, system logs to identify potential security threats.
• Manage and maintain data backups and disaster recovery plans.
• Oversee and manage IT operations.
• Manage and maintain O365 and cloud infrastructure (e.g., Azure and AWS)

Team Leadership & Management:

• Lead, mentor, and motivate a team of IT professionals.
• Provide technical guidance and support to team members.
• Conduct performance reviews and provide constructive feedback.
• Manage team workloads and priorities, ensuring efficient task completion.
• Promote a collaborative and positive team environment.

IT Service Management (ITSM):

• Implement and maintain ITSM best practices, including incident management, problem management, change management, and configuration management.
• Develop and maintain IT documentation, including system configurations, procedures, and policies.
• Manage and monitor IT service level agreements (SLAs).
• Continuously improve IT service delivery processes.

Problem Solving & Troubleshooting:

• Effectively troubleshoot and resolve complex technical issues related to servers, networks, and applications.
• Identify and implement solutions to improve system performance, security, and reliability.
• Proactively identify potential issues and implement preventative measures.

Strategic Planning & Budgeting:

• Develop and implement IT strategies aligned with business objectives.
• Participate in IT budget planning and management.
• Evaluate and recommend new technologies and solutions.

Vendor Management:

• Manage relationships with IT vendors and service providers.
• Negotiate contracts and ensure vendor performance.

Required Skills & Qualifications :

• Minimum of 8-10 years of overall experience in the IT Infrastructure Operations. At least 3-5 years of experience in a Lead/Manager or higher position in a reputed IT company.
• Education: Bachelor's degree in IT, Computer Science, or a related field.
• Expert-level knowledge of Windows Server administration, including Active Directory, Group Policy, and PowerShell scripting.
• Expert-level knowledge of Linux server administration, including command-line tools, shell scripting, and system monitoring.
• Strong understanding of networking concepts, including TCP/IP, routing, switching, firewalls and VPNs.
• Experience with network design, implementation, and administration.
• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Experience with ITSM frameworks and practices (e.g., ITIL).
• Experience with backup and disaster recovery solutions.
  
  Leadership & Management Skills:
• Proven ability to lead, mentor, and motivate a team.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to prioritise tasks and manage multiple projects simultaneously.
• Strong analytical and decision-making skills
  
  Plus Skills & Certifications:
• Experience with cloud platforms (e.g., AWS, Azure, GCP). Cloud certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert, Google Cloud Professional Architect).
• Network certifications (e.g., CCNA, CCNP) & ITIL certification

Why Join Us:

• Young Team, Thriving Culture
• Flat-hierarchical, friendly, engineering-oriented, and growth-focused culture.
• Well-balanced learning and growth opportunities
• Free health insurance.
• Office facilities with a game zone, in-office kitchen with affordable lunch service, and free snacks.
• Sponsorship for certifications/events and library service.
• Flexible work timing, leaves for life events, WFH and hybrid options