Ops Support Specialist

2 days ago

DLF CYBERCITY B, India Citi Full time ₹ 24,00,000 - ₹ 48,00,000 per year

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to
reviewing and servicing customer queries related to their credit card disputes. Additionally, the Ops Support Specialist 5 serves as the liaison
between operations staff and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi
operations support infrastructure and processes.

Top 3 Risk if not fulfilled: Delay in Transition/ Inadequate capacity could result in negative SLA metric impact, regulatory risk and increase
overtime. This req# is raised for Criticality 3 process.
The role is for Individual Contributor and will not have any people reporting. 100% of their time will be spent on Dispute investigations.

Responsibilities:

  • Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi's clients
  • Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
  • Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
  • Minimize/reduce operations Loss for the Disputes team
  • Support expansive and diverse array of products and services
  • Assist with ongoing Lean and process improvement projects
  • Resolve complex problems based on best practice/precedence, escalating as needed Supporting management in completion of assignments to meet multiple, aggressive deadlines. Ability to analyze and provide input to Team Managers based on department procedures and escalates issues to team managers.

Qualifications:

• 2-4 years of relevant experience

• Proficient in Microsoft Office

• Comprehensive knowledge of Dispute process

• Comprehensive knowledge of filing pre arbitration and arbitration process

• Ability to work unsupervised and apply problem solving capabilities

• Ability to work occasional weekends to support Pega releases and COB testing

• Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing,

• 24*7 shifts including late night (IST) shift start timings

• Demonstrated analytical skills and mathematical knowledge

• Consistently demonstrates clear and concise written and verbal communication skills

LOCATION: CHENNAI, IN

Education:

• Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Operations - Core

Job Family:

Operations Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.

  • Ops Support Specialist

    2 days ago

    DLF CYBERCITY B, India Citi Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job DescriptionThe Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support...

  • Ops Support Specialist

    2 weeks ago

    DLF CYBERCITY B, India Citi Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    The Ops Support Specialist is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves...

  • Ops Support Specialist

    2 weeks ago

    DLF CYBERCITY B, India Citi Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Responsibilities:CSIPL (Citi Services India Private Limited) partners provide critical support to the Account Opening process, encompassing both the establishment and ongoing servicing of Retail Bank Accounts in strict adherence to regulatory guidelines. SBS Deposits supports the Retail Business Portfolio by handling AOM/LLT Maintenance, Commercial Research,...

  • Ops Support Specialist

    2 weeks ago

    DLF CYBERCITY B, India Citi Full time

    C04Responsibilities:CSIPL (Citi Services India Private Limited) partners provide critical support to the Account Opening process, encompassing both the establishment and ongoing servicing of Retail Bank Accounts in strict adherence to regulatory guidelines. SBS Deposits supports the Retail Business Portfolio by handling AOM/LLT Maintenance, Commercial...

  • Ops Support Specialist 5

    2 days ago

    DLF CYBERCITY B, India Citi Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5...

  • Ops Sup Analyst

    2 weeks ago

    DLF CYBERCITY B, India Citi Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Responsibilities:CSIPL (Citi Services India Private Limited) partners provide critical support to the Account Opening process, encompassing both the establishment and ongoing servicing of Retail Bank Accounts in strict adherence to regulatory guidelines. SBS Deposits supports the Retail Business Portfolio by handling AOM/LLT Maintenance, Commercial Research,...

  • Ops Sup Analyst

    7 days ago

    DLF CYBERCITY B, India Citi Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Ops Sup Analyst 1 - C09The Ops Sup Analyst 1 is an entry-level position in Retail Bank Operations and is a critical role dedicated to upholding the highest standards of accuracy, compliance, and operational integrity within a retail banking environment. This position acts as a crucial control point, ensuring that all customer transactions, internal...

  • Ops Sup Analyst 1

    4 days ago

    DLF CYBERCITY B, India Citi Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job DescriptionThe Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1...

  • Ops Sup Analyst

    2 weeks ago

    DLF CYBERCITY B, India Citi Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Responsibilities:CSIPL (Citi Services India Private Limited) partners provide critical support to the Account Opening process, encompassing both the establishment and ongoing servicing of Retail Bank Accounts in strict adherence to regulatory guidelines. SBS Deposits supports the Retail Business Portfolio by handling AOM/LLT Maintenance, Commercial Research,...

  • Ops Sup Analyst I

    2 weeks ago

    DLF CYBERCITY B, India Citi Full time

    Job DescriptionThe Ops Sup Analyst I is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing...