Collection Team Leader

Job Title: Team Leader – CollectionsCompany: [PenakaKred / Sri Swastik Services]

Location: [Koramangala, Bengaluru]

Experience: 3–7 years in collections (min. 1–2 years as Team Leader)

Employment Type: Full-time

About the RoleWe are looking for a Team Leader – Collections to manage a team of collection executives and drive recovery for our bank/NBFC/fintech portfolios. The ideal candidate will be strong in people management, target achievement, and compliant customer handling.

• Key ResponsibilitiesLead a team of X–Y collection agents (voice / field) to achieve monthly recovery targets.
• Allocate daily workloads, track performance, and ensure calling discipline & timelines.
• Monitor calls (live & recordings), give feedback, and conduct regular coaching & training.
• Analyze bucket-wise portfolio, roll rates, PTP vs. realization, and daily collection MIS.
• Escalate high-risk and sensitive cases to management / clients with proper justification.
• Ensure 100% compliance with RBI / client policies, call scripts, and communication norms.
• Handle difficult customers, negotiate settlements / payment plans, and support agents on tough calls.
• Coordinate with field team / tele-calling / legal / clients for resolution of complex accounts.
• Prepare and share daily, weekly, and monthly reports on productivity and collections.
• Motivate the team, manage attendance, discipline, and maintain a positive work environment.
• Desired Candidate ProfileGraduate / Diploma with 3–7 years of experience in debt collections / recovery,
• with at least 1–2 years as Team Leader / Supervisor.
• Experience on bank, NBFC, credit card, PL, consumer loan or BNPL portfolios preferred.
• Strong communication skills in English + Hindi + [Kannada/Other regional language].
• Good knowledge of Excel, MIS reports, dialer/CRM tools.
• Ability to handle pressure, meet strict deadlines, and drive a target-oriented team.
• DRA certification or knowledge of RBI guidelines on collection will be an added advantage.
• Strong negotiation, objection handling, and problem-solving skills.
• What We OfferFixed salary: ₹[range] per month + performance incentives based on team collections.
• Opportunity to grow into Unit Manager / Operations Manager roles.
• Training on advanced collection tools, compliance, and client processes.
• Professional and supportive work culture.

Job Title: Team Leader – CollectionsCompany: [PenakaKred / Sri Swastik Services]

Location: [Koramangala, Bengaluru]

Experience: 3–7 years in collections (min. 1–2 years as Team Leader)

Employment Type: Full-time

About the RoleWe are looking for a Team Leader – Collections to manage a team of collection executives and drive recovery for our bank/NBFC/fintech portfolios. The ideal candidate will be strong in people management, target achievement, and compliant customer handling.

• Key ResponsibilitiesLead a team of X–Y collection agents (voice / field) to achieve monthly recovery targets.
• Allocate daily workloads, track performance, and ensure calling discipline & timelines.
• Monitor calls (live & recordings), give feedback, and conduct regular coaching & training.
• Analyze bucket-wise portfolio, roll rates, PTP vs. realization, and daily collection MIS.
• Escalate high-risk and sensitive cases to management / clients with proper justification.
• Ensure 100% compliance with RBI / client policies, call scripts, and communication norms.
• Handle difficult customers, negotiate settlements / payment plans, and support agents on tough calls.
• Coordinate with field team / tele-calling / legal / clients for resolution of complex accounts.
• Prepare and share daily, weekly, and monthly reports on productivity and collections.
• Motivate the team, manage attendance, discipline, and maintain a positive work environment.
• Desired Candidate ProfileGraduate / Diploma with 3–7 years of experience in debt collections / recovery,
• with at least 1–2 years as Team Leader / Supervisor.
• Experience on bank, NBFC, credit card, PL, consumer loan or BNPL portfolios preferred.
• Strong communication skills in English + Hindi + [Kannada/Other regional language].
• Good knowledge of Excel, MIS reports, dialer/CRM tools.
• Ability to handle pressure, meet strict deadlines, and drive a target-oriented team.
• DRA certification or knowledge of RBI guidelines on collection will be an added advantage.
• Strong negotiation, objection handling, and problem-solving skills.
• What We OfferFixed salary: ₹[range] per month + performance incentives based on team collections.
• Opportunity to grow into Unit Manager / Operations Manager roles.
• Training on advanced collection tools, compliance, and client processes.
• Professional and supportive work culture.