IT Desktop Support Engineer

1 day ago

Dubai, India Mantras2Success Full time ₹ 50,000 - ₹ 80,000 per year


Job Description:

Service Description

  • Respond to end-user calls (1st and 2nd level) and troubleshoot problems in a timely and efficient manner.
  • Deploy PCs, laptops, network and standalone printers, and other IT client hardware.
  • Upgrade client operating systems and desktop applications.
  • Provide IT technical training to end users as per business needs.
  • Analyze, diagnose, and resolve service and incident requests, including user-reported problems escalated to level 2.
  • Troubleshoot IT client-related problems on hardware, operating systems, and desktop applications.
  • Participate in IT projects for the installation and upgrade of IT business software and engineering applications, following standard procedures.
  • Participate in contingency and disaster recovery testing to maintain service levels and ensure business continuity.
  • Manage and coordinate with contractors and IT vendors for technical support when necessary.
  • Coordinate with associates in HQ, site teams, and other IT groups (network, systems, applications) to identify issues, set priorities, and minimize business impact.
  • Analyze and test new technology products and advise on their suitability to support ADNOC GP business.
  • Develop on-the-job training programs for UAE nationals and work placements assigned to the section.
  • Monitor IT services section activities and ensure alignment with quality objectives and standards.

Desired Additional Skills

  • Ability to work independently.
  • Strong analytical thinking and problem-solving skills.
  • Effective verbal and written communication with customers, co-workers, and business contacts in a professional manner.
  • Ability to work accurately under time constraints and deadlines.
  • Ability to read, analyze, and interpret technical documents and reports.
  • Commitment to safe and effective working practices.

Experience Required

  • 4–5 years of IT work experience in IT hardware/software environments.

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