AI/ML Engineer

2 weeks ago

Bengaluru, Karnataka, India Plivo Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Plivo is a leading technology company transforming customer engagement for some of the world's largest B2C brands, including Uber, WhatsApp, and Zomato. Our AI agents platform, automates the entire customer lifecycle - from acquiring, engaging, and supporting customers - through cutting-edge multimodal AI, including LLMs, text-to-speech, and speech detection.

With a 150+ member team based out of India & US. We are building high-impact global products that handle over 1 billion API requests per month. If you are excited about solving hard, real-world AI challenges at scale, this is where you belong.

Role Overview 

As an AI/ML Engineer at Plivo, you'll take a hands-on role in building and scaling production-grade AI models that power our global communications platform. Working closely with product and engineering teams, you'll design, train and deploy models that solve real-world problems in speech, language and voice automation at scale. This is a high-visibility, high-impact opportunity perfect for analytical, curious individuals who want to contribute meaningfully from Day 1.

Key Responsibilities :
  • Train, fine-tune and deploy AI/ML models for use cases like speech recognition, speaker isolation, turn detection across languages and verticals.
  • Build scalable inference pipelines and integrate models seamlessly into production environments.
  • Optimize models for latency, accuracy and throughput because this is real-time, global-scale AI.
  • Analyze large datasets to identify patterns, surface improvements and drive model performance.
  • Collaborate cross-functionally with engineering, product and data teams to deliver production-ready AI features.
  • Explore and implement open-source frameworks, build internal AI tooling and stay ahead of the curve.
  • Stay current with the latest trends in LLMs, generative AI and voice intelligence because we're always pushing the frontier.
What We're Looking For :
  • B.Tech in Computer Science, AI/ML, Data Science or a related field from a top engineering school.
  • Strong theoretical understanding of ML algorithms, deep learning and model training.
  • Proficiency in Python and experience with frameworks like PyTorch, TensorFlow or Hugging Face Transformers.
  • Hands-on experience building models (e.g., NLP, ASR, TTS, embeddings, voice agents); Kaggle or competition experience is a strong plus.
  • Solid experience in data processing, feature engineering and model evaluation techniques.
  • Analytical mindset, bias for action and excellent communication and collaboration skills.
Nice to Have :
  • Experience working in real-time systems and deploying models in production.
  • Familiarity with MLOps tools and pipelines.
  • Exposure to speech, voice or multimodal datasets.
  • Contributions to open-source ML projects.
  • Experience building models from scratch.
Why Join Plivo?
  • You'll build AI models that power global-scale products used by top B2C brands.
  • You'll work with real speech and language data at a massive scale.
  • You'll join a fast-paced engineering culture with high ownership and internal autonomy.
  • You'll be at the intersection of real-time systems and AI - rare and exciting.
  • You'll be part of a culture that values innovation, experimentation and real business impact.

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