Customer Service Domestic Voice Lead-BPS

Customer Service Domestic Voice Supervisor-BPS

JD: Education Mandatory: Graduates from any stream Desirable: - Minimum 5-8 year of work experience in a Domestic Premium segment Voice/Chat Program from premium contact centers. - Minimum 5 year of work experience in a Domestic Premium segment Voice/Chat Program, with minimum of 2 years as an Assistant Manager - Prior experience in managing excellent...

DescriptionJD: Education Mandatory: Graduates from any stream Desirable: • Minimum 5-8 year of work experience in a Domestic Premium segment Voice/Chat Program from premium contact centers. • Minimum 5 year of work experience in a Domestic Premium segment Voice/Chat Program, with minimum of 2 years as an Assistant Manager • Prior experience in managing...

DescriptionEducation Mandatory: Graduates from any stream or Global Equivalent degree Desirable: NA Experience • Minimum 1-year experience as a Team Leader in voice/chat process • Minimum of 3 year of work experience in a Voice/chat Program from premium contact centers Technical Competencies: (Job related) • Proficient in MS Office – Excel, Word and...

DescriptionEducation Mandatory: Graduates from any stream or Global Equivalent degree Desirable: NA Experience • Minimum 1-year experience as a Team Leader in voice/chat process • Minimum of 3 year of work experience in a Voice/chat Program from premium contact centers Technical Competencies: (Job related) • Proficient in MS Office – Excel, Word and...

Description• Provide strategic leadership and oversight for the e-commerce BPO operations, ensuring efficient and effective delivery of voice and non-voice processes. • Drive operational excellence by continuously improving processes, implementing best practices, and fostering a culture of continuous improvement. • Manage client relationships and...

- TTL TL Sr TL 1 Position Objective The incumbent would be part of the team and the primary responsibility will be to take care of day to day work allocation to CSA s interacting with client attending Client calls and other important meetings Conduct Weekly SMR Project Review Daily Team meetings etc Passing on the process updates to the team members...

DescriptionJob Description – TTL / TL / Sr.TL 1. Position Objective  The incumbent would be part of the team and the primary responsibility will be to take care of day to day work allocation to CSA's interacting with client, attending Client calls and other important meetings, Conduct Weekly, SMR, Project Review, Daily Team meetings, etc., Passing on...

Manages a team of 15 to 20 QA Analysts o To manage transaction quality profile for a customer service process for our domestic client o Participates in design of call monitoring formats and quality standards o Defines Quality Framework CTQs and implementation of Quality Control Plan o To conduct audits as per defined guideline and sampling for transaction...

Description• Manages a team of 15 to 20 QA Analysts • To manage transaction quality profile for a customer service process for our domestic client • Participates in design of call monitoring formats and quality standards • Defines Quality Framework, CTQs and implementation of Quality Control Plan • To conduct audits as per defined guideline and...