General Manager
4 days ago
Position: General Manager-Service
Experience-5-10 Years(minimum 3 year Experience with TATA Motors Commercial Vehicle)
Salary-upto 8.5 LPA
Location: Raipur,Chhattisgarh
Responsibilities:
- Oversee day-to-day functioning of the workshop including service, repairs, bodyshop, and electrical/mechanical departments.
- Implement training and skill development programs for workshop staff.
- Track KPIs such as revenue, labour utilization, customer satisfaction, TAT (Turnaround Time), and repeat repairs.
- Handle escalated customer complaints and ensure long-term relationship building.
- Prepare MIS reports for management review and ensure profitability of workshop operations.
- Maintain quality, safety, and housekeeping standards.
- Handle customer concerns and ensure satisfaction.
- Prepare and review workshop performance reports.
- Ensure effective job allocation, scheduling, and timely completion of service/repair work.
Requirements:
- Diploma/Degree in Automobile or Mechanical Engineering.
- Strong leadership, technical, and communication skills.
- Knowledge of Tata Motors DMS/CRM systems is an advantage
Job Type: Full-time
Pay: ₹40, ₹70,000.00 per month
Work Location: In person
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