Head of Operations
2 days ago
Job Description:
- Lead and manage the overall operations of the retail hypermarket, including supply chain, logistics, store operations, and customer service.
- Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.
- Oversee the inventory management and replenishment processes to ensure optimal stock levels and minimize waste.
- Manage relationships with suppliers and vendors to ensure timely delivery of goods and services.
- Develop and maintain operational budgets and financial reports.
- Hire, train, and manage a team of operations personnel, including supervisors and managers.
- Implement and maintain health and safety policies and procedures to ensure a safe working environment for employees and customers.
- Respond to customer complaints and resolve issues in a timely and professional manner.
- Stay up-to-date with industry trends and market conditions to identify new opportunities for growth and innovation.
- Collaborate with other departments, including marketing, sales, human resources, learning and development, security, business intelligence, and finance, to ensure alignment and coordination across the company.
- Ensure compliance with all legal and regulatory requirements related to operations.
Participate and collaborate with our store development teams for new store planning, layouts, manpower planning, process development, and rollout.
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