System Administrator

22 hours ago

Bengaluru Chennai Pune, India P Mukhopadhyay & Co Full time ₹ 4,50,000 - ₹ 9,00,000 per year

System Administrator having experience in US support L1 support and advanced experience with Advanced Knowledge of atleast 2-3 years in ConnectWise Automate and ConnectWise Manage.

Location- Work from Home(remote) Delhi NCR, Bengaluru, Chennai, Pune, Kolkata, Ahmedabad, Mumbai, Hyderabad

Key Responsibilities:

  • Helpdesk Support:

  • Provide Tier 1 and Tier 2 technical support for internal users (via phone, email, and remote support tools) for hardware, software, and networking issues.

  • Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
  • Document and track user issues, ensuring timely follow-up and resolution.

  • Assist users with IT-related inquiries, and escalate unresolved issues to higher-tier support when necessary.

  • System Administration:

  • Maintain and monitor servers, networks, and IT infrastructure to ensure reliable and secure operations.

  • Perform regular system updates, patches, and backups on servers and workstations.
  • Administer user accounts, permissions, and security settings across various systems and platforms.

  • Support and maintain Active Directory, email systems (e.g., Microsoft Exchange), and other critical enterprise applications.

  • Network Administration:

  • Monitor network performance and troubleshoot network issues, ensuring consistent connectivity across systems and remote workers.

  • Configure and manage VPN, firewalls, and other network security protocols.

  • Documentation and Reporting:

  • Create and maintain detailed documentation for IT systems, user manuals, and troubleshooting guides.

  • Assist in generating reports related to IT system performance and usage metrics.

  • Security and Compliance:

  • Implement and maintain IT security measures, including antivirus solutions, encryption, and access control policies.

  • Ensure compliance with company policies, industry standards, and regulatory requirements.

Fluent in US English

Worked with US clients over both voice and message

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