CRM Manager

21 hours ago


Aligarh, Uttar Pradesh, India Mohani tea leaves Pvt Ltd Full time ₹ 3,00,000 - ₹ 5,40,000 per year

CRM Executive / CRM Manager – FMCG (Short JD)

Role Summary:

Responsible for managing customer relationships, improving customer experience, driving loyalty programs, and supporting sales growth through effective data-driven CRM strategies.

Key Responsibilities:

  • Handle customer queries, complaints & feedback; ensure timely resolution.
  • Maintain and update customer database (B2B/B2C) in CRM system.
  • Track orders, deliveries, returns, and service issues with sales & logistics teams.
  • Drive customer retention initiatives, loyalty programs & engagement campaigns.
  • Prepare CRM MIS reports: customer trends, complaints, repeat orders, churn rate, etc.
  • Coordinate with sales team for lead follow-ups and customer satisfaction.
  • Monitor CRM KPIs (response time, complaint closure, NPS, repeat purchase rate)

Job Type: Full-time

Pay: ₹25, ₹45,000.00 per month

Work Location: In person



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