CRM Manager
21 hours ago
CRM Executive / CRM Manager – FMCG (Short JD)
Role Summary:
Responsible for managing customer relationships, improving customer experience, driving loyalty programs, and supporting sales growth through effective data-driven CRM strategies.
Key Responsibilities:
- Handle customer queries, complaints & feedback; ensure timely resolution.
- Maintain and update customer database (B2B/B2C) in CRM system.
- Track orders, deliveries, returns, and service issues with sales & logistics teams.
- Drive customer retention initiatives, loyalty programs & engagement campaigns.
- Prepare CRM MIS reports: customer trends, complaints, repeat orders, churn rate, etc.
- Coordinate with sales team for lead follow-ups and customer satisfaction.
- Monitor CRM KPIs (response time, complaint closure, NPS, repeat purchase rate)
Job Type: Full-time
Pay: ₹25, ₹45,000.00 per month
Work Location: In person
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