Aftersales Executive

INTERESTED CANDIDATES CAN SHARE RESUMES ON BELOW NUMBER:-

• Building and maintaining strong, long-term relationships with clients in the pharmaceutical industry to ensure post-sale satisfaction and retention.

• Acting as the link between the customer and the technical/service teams to coordinate maintenance, troubleshooting, and repair of blister packaging machines. This involves coordinating service appointments and tracking service requests.

• Overseeing warranty programs, tracking warranty claims, and managing the logistics of parts and repairs to ensure quick and efficient resolution of issues.

• Responding quickly and positively to customer inquiries and complaints, and coordinating with internal departments (operations, quality assurance, engineering) to resolve issues and reduce machine downtime.

• Gathering customer feedback on machine performance and service quality, analyzing this data, and providing insights to the product development and marketing teams to inform future improvements.

• Experience of Proforma Invoice, Purchase Order, Work Order, Quotation making, Co-Ordination with Transport Department and with all the other concern departments.

• Co-ordination with the clients by phone / E-mail, etc.

• Breakdown of Spares of Pharma Machines.

• Minimum of 2 years of experience after-sales support.

• Strong communication and interpersonal skills.

• Technical support

• A strong understanding of blister packaging machinery and the pharmaceutical packaging process is essential to effectively address customer issues.

• The ability to quickly and diplomatically address objections and resolve complex technical or service-related issues.

• Previous experience in after-sales service, preferably within the manufacturing, packaging, or pharmaceutical industries.

Job Types: Full-time, Permanent

Pay: ₹15, ₹30,000.00 per month

Benefits:

• Provident Fund

Work Location: In person