Online Order Delivery Controller

1 day ago

Kaudiar, Kerala, India AZAD GROUP OF HOTELS Full time ₹ 19,04,000 - ₹ 24,00,000 per year

Age:

Key Responsibilities

  • Order Processing and Validation: Manage incoming online orders, verify accuracy, payment information, and shipping details, and process them in the Order Management System (OMS) or ERP system.
  • Logistics and Shipping Management: Arrange shipping with third-party logistics partners and internal delivery teams, select the most efficient shipping methods/routes, and prepare all necessary delivery documentation/paperwork.
  • Tracking and Monitoring: Track orders throughout the entire process, from shop pickup to final delivery. Provide real-time updates and proactive notifications to customers.
  • Exception and Issue Management: Identify, analyze, and resolve delivery issues, discrepancies, or delays (e.g., failed deliveries, address problems, damaged goods) in a timely fashion, coordinating with relevant departments to find solutions.
  • Customer Service: Serve as the primary point of contact for customer inquiries, concerns, and complaints regarding deliveries, returns, and exchanges, ensuring a positive customer experience.
  • Process Improvement and Reporting: Monitor key performance indicators (KPIs) such as on-time delivery rates and customer satisfaction ratings. Document processes, analyze data to identify bottlenecks, and propose improvements to enhance efficiency and reduce operational costs.
  • Team Coordination (if applicable): Oversee and provide guidance to a delivery team or associate staff, managing workload assignments and ensuring operational excellence.

Required Skills and Qualifications

  • Experience: Prior experience in order management, logistics, supply chain management, or a retail/e-commerce environment is typically required.
  • Technical Skills: Proficiency in order management software (OMS), warehouse management systems (WMS), ERP systems, and standard office software (e.g., MS Excel). Familiarity with GPS and route optimization tools is also beneficial.
  • Organizational & Time Management Skills: Strong ability to manage multiple tasks, prioritize effectively, and work under pressure to meet tight deadlines in a fast-paced environment.
  • Problem-Solving & Analytical Skills: Excellent ability to identify issues, analyze data to find root causes, and implement effective solutions.
  • Communication Skills: Strong written and verbal communication skills for coordinating with internal teams, external vendors, and customers.
  • Attention to Detail: Meticulous attention to detail to ensure accuracy in order processing and record keeping, which minimizes errors.
  • Education: A high school diploma is a minimum; a Bachelor's degree in Business Administration, Logistics, or a related field is often preferred for more senior roles.

In essence, the Online Order Delivery Controller ensures a seamless "cart-to-doorstep" experience for the customer while optimizing the efficiency and cost-effectiveness of the company's delivery operations.

Job Type: Full-time

Pay: ₹17, ₹20,000.00 per month

Benefits:

  • Food provided

Work Location: In person

  • delivery boy

    2 weeks ago

    Kaudiar, Kerala, India Imperial Bazaar Full time ₹ 87,000 - ₹ 1,56,000 per year

    We are seeking a reliable and efficient Delivery Boy cum Parcel Assistant to join our restaurant team. The successful candidate will be responsible for delivering food orders to customers, as well as assisting with parcel handling and processing of take-out orders.Key Responsibilities:Deliver food orders to customers in a timely and efficient manner.Assist...

  • Outlet (QSR Model) manager

    1 day ago

    Kaudiar, Kerala, India AZAD GROUP OF HOTELS Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Age: Key Responsibilities:Operational Management:Oversee daily operations, including opening and closing procedures, to ensure smooth and efficient service.Ensure all operations align with company Standard Operating Procedures (SOPs), brand standards, and quality control measures.Coordinate between the kitchen and service staff to maintain order accuracy and...

  • Office Assistant

    3 days ago

    Kaudiar, Kerala, India Zizuka Clothing Full time ₹ 80,000 - ₹ 1,20,000 per year

    Job Title: E-commerce associateLocation: Kowdiar, TrivandrumCompany: Zizuka RetailAbout Us:Zizuka Retail is a dynamic and growing business specializing in high-quality baby clothing, both online and in-store. We pride ourselves on providing exceptional customer service and a seamless shopping experience for parents and caregivers. We are currently seeking a...

  • Cashier

    1 day ago

    Kaudiar, Kerala, India Imperial Bazaar Full time ₹ 1,68,000 per year

    We are seeking an experienced and skilled Cashier to join our restaurant team. The successful candidate will be responsible for handling cash transactions, managing orders, and providing excellent customer service. Familiarity with Pet Pooja software is a must.Key Responsibilities:Handle cash transactions, including receiving payments, making change, and...

  • Bakery Salesman

    1 day ago

    Kaudiar, Kerala, India AZAD GROUP OF HOTELS Full time ₹ 1,88,200 per year

    Description : Bakery SalesmanLooking for KeralitesMinimum experience yrs (Freshers are invited)Age: Call Greeting the guests and taking the food and beverage orders.Itemizing and totaling the food and beverage orders or rings food and beverage checks into the register.Correctly answering the customer inquiries.Stocking the various products on shelves.Taking...

  • Restaurant Captain

    1 day ago

    Kaudiar, Kerala, India AZAD GROUP OF HOTELS Full time ₹ 84,000 - ₹ 4,32,000 per year

    Age: Key responsibilitiesGuest service: Greet guests warmly, assist with seating and reservations, ensure prompt and courteous service, and thank them as they leave.Operations management: Oversee daily dining room operations, manage table assignments and reservations, and coordinate with the kitchen to ensure a smooth service flow.Staff supervision: Lead,...

  • Waiter/Waitress

    1 day ago

    Kaudiar, Kerala, India Imperial Bazaar Full time ₹ 1,68,000 - ₹ 2,40,000 per year

    We are seeking a friendly and efficient Waiter to join our team at Imperialkitchen, a multi-cuisine restaurant in Trivandrum, Kerala. The successful candidate will be responsible for providing excellent customer service, taking orders, and serving food and beverages to our guests.Key Responsibilities:1. Take orders: Accurately take food and beverage orders...

  • Malayalam Faculty

    7 days ago

    Kaudiar, Kerala, India KAS Mentor Full time ₹ 18,000 - ₹ 35,89,331 per year

    About KAS MentorKAS Mentor is a leading EdTech platform dedicated to empowering aspirants preparing for KAS, PSC, SSC, and other competitive examinations in Kerala. With innovative teaching methods, curated study materials, and engaging digital platforms, we help learners achieve their career goals in government services.Role OverviewWe are seeking a...

  • English Teacher

    3 days ago

    Kaudiar, Kerala, India KAS Mentor Full time ₹ 2,16,000 - ₹ 3,24,000 per year

    About KAS MentorKAS Mentor is a leading EdTech platform dedicated to empowering aspirants preparing for KAS, PSC, SSC, and other competitive examinations in Kerala. With innovative teaching methods, curated study materials, and engaging digital platforms, we help learners achieve their career goals in government services.Role OverviewWe are seeking a...

  • Restaurant General Manager

    5 days ago

    Kaudiar, Kerala, India AZAD GROUP OF HOTELS Full time ₹ 4,50,000 - ₹ 6,00,000 per year

    Age: Key ResponsibilitiesOperations Management: Supervise all aspects of the restaurant, including food service, kitchen operations, and front-of-house activities.Staff Management: Recruit, train, schedule, and motivate staff to ensure high service standards and a positive work environment.Financial Management: Create and manage budgets, monitor inventory,...