Front Office Associate

16 hours ago

Lonavla, Maharashtra, India The Machan Resort LLP Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Job Title: Front Office Guest Service Associate (GSA)

Location: Machan Resorts LLP, Lonavala

Department: Front Office

Reporting To: Front Office Manager / Assistant Front Office Manager


Job Summary:

The Front Office Guest Service Associate is responsible for delivering exceptional service to guests during their stay. This includes handling check-ins and check-outs, assisting with guest queries, managing reservations, and ensuring every guest has a memorable and seamless experience.



Key Responsibilities:

Guest Welcome and Check-In/Out:

  • Greet guests warmly upon arrival and departure.
  • Handle the check-in and check-out processes efficiently while adhering to resort procedures.
  • Verify guest identification and payment details, and allocate rooms appropriately.

Reservation Management:

  • Manage room bookings, modifications, and cancellations accurately.
  • Ensure that guest preferences and special requests are noted and addressed.

Guest Assistance:

  • Provide information about the resort's facilities, activities, and services.
  • Handle guest inquiries and resolve complaints promptly and professionally.
  • Assist with luggage handling if required.

Communication and Coordination:

  • Act as a liaison between guests and other departments to fulfill guest needs (e.g., housekeeping, F&B, etc.).
  • Communicate effectively with team members and supervisors to ensure smooth operations.

Cashiering and Billing:

  • Process payments, handle cash, and maintain accurate billing records.
  • Ensure that all transactions are recorded correctly in the system.

Compliance and Safety:

  • Follow all safety, security, and confidentiality policies.
  • Adhere to grooming and professional etiquette standards.

Reports and Logs:

  • Maintain accurate records of daily operations, including guest feedback and incident reports.
  • Update room status in the property management system regularly.

Skills and Qualifications:
  • Education: Diploma/Degree in Hospitality Management or related field preferred.
  • Experience: Previous experience in a front office or guest-facing role is an advantage (freshers with a service-oriented mindset are welcome).
  • Skills:
  • Strong communication and interpersonal skills.
  • Proficiency in operating property management systems and basic computer applications.
  • Problem-solving and conflict resolution abilities.
  • Multitasking and time management skills.
  • Languages: Fluency in English; additional languages are a plus.

Physical Requirements:
  • Ability to stand for extended periods.
  • Ability to work flexible hours, including weekends and holidays.

Benefits:
  • Competitive salary package.
  • On-duty meals and accommodation (if applicable).
  • Training and career development opportunities.
  • Employee discounts on resort services.

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