Technical Support/Process Associate

2 days ago

Hyderabad, Telangana, India MVK Staffing Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role &Responsibilities:
· Handle multiple chats at the same time (3+ Active Chats simultaneously)
· Respond to the customer queries & issues in timely manner
· Provide solution to the customer basis the available help articles and within the policies
· Replicate customers issue and report necessary bugs/suggestions/ideas
· Provide excellent services to the customers
· Work closely with internal departments to provide the required information/support to the customer
· Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
· Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
· Maintain a deep understanding of client process and policies
· Upskill to enhance the knowledge time to time and offer support
· Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business
Qualifications we seek in you
· Minimum qualifications
o   Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma)
o   Preferred pre-requisites:
§ Previous experience in a customer service role chat/email/voice
§ Effective probing skills and analyzing / understanding skills
§ Analytical skills with customer centric approach 
§ Excellent proficiency with written English and with neutral English accent
§ You should be able to work on a flexible schedule (including weekend shift)
§ Typing speed 40-45 words per minute + 80%+ accuracy

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