Branch Manager

Branch Manager JD

Job Title: Branch Manager (Sales / Marketing)

Location: Neelankarai, Chennai

Reports To: Regional Manager / Zonal Head

Department: Sales & Marketing

Job Summary:

The Branch Manager (Sales/Marketing) is responsible for overseeing the operations, sales, and marketing functions of the branch. This role involves leading a team, developing strategic plans to meet sales targets, maintaining customer relationships, and ensuring the overall profitability and growth of the branch. The ideal candidate should have a strong background in sales, marketing, team leadership, and business development.

Key Responsibilities:

• Sales & Business Development
• Develop and implement strategic sales plans to achieve branch targets and expand the customer base.
• Identify new business opportunities, local market trends, and competitive landscape.
• Build and maintain strong relationships with key customers and business partners.
• Marketing
• Execute local marketing initiatives and promotional campaigns to drive visibility and lead generation.
• Monitor the effectiveness of marketing strategies and recommend adjustments as needed.
• Collaborate with the central marketing team for brand alignment and national campaigns.
• Team Leadership
• Recruit, train, and manage a team of sales and customer service staff.
• Set performance goals, provide coaching, and conduct regular evaluations.
• Foster a high-performance, customer-centric culture within the branch.
• Operational Management
• Oversee daily branch operations including administration, customer service, and compliance.
• Ensure adherence to company policies, procedures, and regulatory requirements.
• Manage budgets, forecast sales, and track performance metrics.
• Customer Relationship Management
• Address customer inquiries, issues, and complaints effectively.
• Ensure a high standard of customer service and satisfaction.

Qualifications & Experience:

• MBA (Must).
• 5+ years of experience in sales, marketing, or branch management.
• Proven track record of meeting or exceeding sales targets.
• Strong leadership, organizational, and communication skills.
• Ability to analyze market trends and develop strategies accordingly.
• Proficiency in CRM software, MS Office, and data analysis tools.

Key Competencies:

• Strategic Thinking
• Leadership and Team Management
• Sales and Negotiation Skills
• Customer Focus
• Result-Oriented Approach
• Problem-Solving and Decision-Making
• Adaptability and Resilience.