Quality Head and ISO Coordinator
2 days ago
Role & responsibilities
- Establish and manage the Quality Management System (QMS) as per ISO standards (ISO 9001, ISO 14001, etc., as applicable).
- Develop, implement, and update quality policies, procedures, and work instructions.
- Conduct internal quality audits and coordinate external certification audits.
- Train employees on quality standards, documentation, and process compliance.
- Review and analyze customer complaints, rejections, and feedback; drive corrective and preventive actions (CAPA).
- Ensure incoming, in-process, and final product inspection is carried out effectively.
- Supervise Line Inspectors and Quality Inspectors to maintain inspection consistency.
- Maintain all ISO-related documentation and ensure records are up to date.
- Liaise with external auditors, customers, and suppliers regarding quality matters.
- Implement continuous improvement initiatives (Kaizen, 5S, Lean practices).
- Coordinate with Production, Maintenance, and Stores to ensure compliance with quality standards.
- Prepare and submit management review reports on quality performance and KPIs.
Preferred candidate profile
- Education: Diploma in Mechanical, Industrial, or Production Engineering (ISO Auditor certification preferred).
- Experience: 7 to 10 years in quality assurance, with at least 35 years in a leadership role.
- Strong knowledge of ISO standards, QMS implementation, and auditing practices.
- Familiarity with tools like 7 QC Tools, FMEA, SPC, CAPA, and Root Cause Analysis.
- Excellent documentation and reporting skills.
- Leadership, team management, and training capabilities.
- Strong problem-solving, analytical, and communication skills.
Key Performance Indicators (KPIs)
- ISO Certification compliance and audit performance (no major non-conformities).
- Reduction in customer complaints and product rejections.
- Effectiveness of corrective and preventive actions (CAPA).
- On-time completion of audits, reviews, and reports.
- Training and awareness sessions conducted for employees.
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