Facility Manager
3 days ago
Job Summary:
Pet Retreat Manager is responsible for the day-to-day functioning of Pet Retreat, including operations, customer management and business development.
Core Values:
Compassionate Guidance - We are all passionate about animals and especially our animal patients. We always take the time to guide our customers to what is best for them with focus on their pet. We provide a 'Fear Free environment' for our pet patients to reduce fear, anxiety, and stress.
Positive workplace - Our existence is predicated on the growth of organization, and we strive for excellence in all areas of the workplace.
Collaborative Communication - We work as a team, communicate as one, and convey the important messages to the pet parents, staff and community.
Minimum Qualifications:
Education:
- Minimum Degree in any discipline is required.
- Any relevant experience in the Veterinary or Hospitality sector will be a plus point.
Experience:
At least two years of recent experience in general office work in a Coordinator/ Manager role. Prefer recent experience at a veterinary hospital.
Knowledge of:
Handling operations of the facility including:
- Staff management.
- Work scheduling and monitoring.
- Facility management.
Customer management
- Handling calls from the customers that may include facility booking, pet updates, emergency handling.
- Preparing customized service packages for the customers and their pets.
- Invoice collection.
Business Development
- Informing customers of the features and facilities of the Pet Retreat.
- Looking at how the services of Pet Retreat can be best utilized for the benefit of the pets.
- Understand customer requirements and offer customized service packages to them.
Additional:
- Knowledge on the patient management software
- How a veterinary hospital is run (generally) and what types of procedures are performed there
- Problem solving and cognitive thinking
Personal Requirements:
- Genuinely enjoys working with people and animals.
- Can work in a busy and noisy environment.
- May be exposed to unpleasant odors, noises, and animal excrement.
Core Values:
- Compassionate Guidance - We are all passionate about animals and especially our animal patients. We always take the time to guide our customers to what is best for them with focus on their pet. We provide a 'Fear Free environment' for our pet patients to reduce fear, anxiety, and stress.
- Positive workplace - Our existence is predicated on the growth of organization, and we strive for excellence in all areas of the workplace.
- Collaborative Communication - We work as a team, communicate as one, and convey the important messages to the pet parents, staff and community.
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