Online Merchandising

1 week ago

Kandivali East Mumbai Maharashtra, India Canopia Full time ₹ 7,20,000 per year

Job Title: Online Merchandising & Customer Care Coordinator

Business: Global - Canopia

Location : Kandivali East

- Company's Website.

Job Purpose:

Execution of various assignments throughout all required e-commerce sites (global- per assignment /country). Seasonal – Customer Care representative (upon workload and need)

Essential Duties and Responsibilities:

  • New products implementation - registration on online websites

  • Providing or self - uploading comprehensive product information (inclusive – marketing content)

  • Reviewing various e-commerce sites for content improvements

  • Customer Care orientation (being able to support end-consumer on season, and when required, based on appropriate training) – handling questions, comments, and complaints of customers (Frequent communication with customers (distributors/retailers/end consumer) throughout all organizational channels.

  • Support investigations related to customer experience issues and complaints.

  • Collaboration with other members of the production, logistics, supply chain, customer support teams, research & development, and quality assurance is paramount to achieve sales and service objectives.

Skill requirements:

  • Working in a busy environment, with strong multi-task skills - to manage several activities at any one time with tight deadlines.

  • Well organized with special attention to detail.

  • Relevant experience & online orientation.

  • Strong communication skills and teamwork approach.

  • Ability to work in an independent environment.

  • High achievement drive – results orientated.

  • Experience with online portals and product management systems Advantage.

  • Computer skills – All MS office software – (Excel -MUST). SAP – advantage

  • Technical orientation - advantage

Job Type: Full-time

Pay: ₹50, ₹60,000.00 per month

Work Location: In person

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