Front Office Associate
1 day ago
Company Description
Bloom was founded by a team of passionate professionals from various industries including marketing, technology, travel, and retail. The company revolutionized the affordable travel sector in India by introducing a proprietary cloud-based hotel technology suite, offering a consistent and reliable experience to travelers. Since the launch of its first hotel in 2012, Bloom has become a beloved consumer travel brand, recognized for topping industry rankings and winning prestigious awards. Today, Bloom is trusted by both travelers and hotel owners seeking an innovative alternative to traditional international chains. With its vision of delivering next-generation accommodations, Bloom aims to serve India's growing travel market of over 300 million annual travelers.
Role Description
This is a full-time on-site role for a Front Office Associate at Bloom, located in Chennai. The Front Office Associate will handle daily reception duties, greet and assist guests with check-in, and ensure excellent customer service. Responsibilities include managing phone calls, addressing inquiries, maintaining efficient communication, and supporting the overall operations of the front desk area.
Qualifications
- Strong skills in Customer Service and handling Check-in procedures
- Proficiency in Receptionist Duties and Phone Etiquette
- Excellent Communication skills, both verbal and written
- Problem-solving abilities and a friendly, approachable demeanor
- Prior experience in front office or hospitality roles is a plus
- High school diploma or equivalent, with relevant certifications being an advantage
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