National Manager

Job Purpose
"This position is open with Bajaj Finance ltd."
Drive Debt Management Service for bucket 6 and onwards for Non-Performing Loans (NPL) loans in SME unsecured loans, while ensuring that the team follows the appropriate guidelines and code of conduct to maximize recovery for the organization.Duties and Responsibilities
3.  PRINCIPAL ACCOUNTABILITIES
(Accountabilities associated with the job)

1. Debt Management Service planning
 Understand the company targets/ priorities from NPL perspective and drive the team to achieve the same
 Segment the month end target and break it down to weekly and daily targets based on different parameters
 Direct the agency allocation strategy to ensure right account is allocated to the right agency /FOS; Closely review the fresh flow cases allocation to ensure allocation to the best agencies to enhance recovery
 Guide and review the on-ground allocation (type and number) done by ACM and RO based on nature of cases, market realities, past performance, capabilities and manpower availability of agencies
2. Debt Management Service management and review
 Conduct calls and review target achievement with individual ZCMs and RCMs to ensure targets are achieved within defined TAT
 Understand the case details (specially settlement cases) and recommend / approve waivers (especially in NPL where 90% payments are settlements) to ensure waiver percentage are within permissible limits
 Get directly involved in critical cases to ensure major deviations are being addressed and proper inspection is performed
 Identify the issues on ground such as communication related challenges, escalations, etc. and provide resolution support
3. Debt Management Service Agency management
 Review the pool of Debt Management Service agencies onboarded to ensure optimal availability of right type and number of agencies
 Ensure required FOS are available to ensure consistent and desired performance; Hire agencies and increase FOS as required; Ensure diversity of agencies and reduce dependencies to only 1-2/Few agencies
 Analyze and allocate type and quantity of cases to the agency to ensure balance of agency interests/ profitability and company cost parameters/ interests (e.g. write off cases to be managed by tele-callers instead of FOS)
4. Field visits and agency visits
 Conduct visits to the field and agency premises to ensure queries and issues faced are resolved at the right time
 Personally, conduct meetings with high value customers to understand case details and conduct root cause analysis to resolve the cases
 Visit agency set ups to evaluate and review their operations, capabilities and efficiency of processes; Also, make assessments of manpower requirements based on quantity of cases allocated
 Identify corrective measures based on checks performed on various processes in alignment with RBI code of conduct
5. Compliance and processes
 Ensure all team members and agencies follow the set processes for adherence to compliance and operational processes; Maintain adherence to RBI code of conduct
 Drive introduction of new processes and software e.g. online settlement module, and ensure any issues faced are resolvedRequired Qualifications and Experience
7.  SKILLS AND KNOWLEDGE
(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)

Educational Qualifications
a) Qualifications
 Graduation
b) Work Experience
 Minimum 12 years of Relevant experience
 Experience of managing recoveries in lending industry
 People management skills
 Target oriented drive .
 To anticipate & handle challenging situations .
 Out of the box thinking .

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