ServiceNow - System Administrator

4 days ago

Greater Kolkata Area, India Proziod Analytics Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Job Description
Location - PAN India

Shift – Evening– 2:30PM to 12:00AM IST.

Experience - 5 to 8 years.

Job Summary
We are seeking a skilled and proactive ServiceNow Integration Lead to drive and manage integrations between ServiceNow and enterprise platforms, with a strong focus on Genesys and automation initiatives. The ideal candidate will have hands-on experience in ServiceNow administration, virtual agent implementation, and automation strategy execution.

  • Experience with ITSM, ITOM, or CSM modules in ServiceNow.
  • Familiarity with scripting languages (JavaScript, Glide Script).
  • Exposure to cloud platforms and enterprise integration patterns.
  • Genesys Integration: Successfully integrated ServiceNow with the Genesys contact platform, enabling seamless communication between customer service operations and ITSM workflows.
  • Virtual Agent Implementation: Deployed ServiceNow's Virtual Agent and integrated it with an existing chatbot, enhancing user interaction and automating support responses.
  • ServiceDesk Transformation: Led initiatives to revamp the ServiceDesk experience, improving usability, efficiency, and responsiveness.
  • Catalog Item Development: Designed and configured ServiceNow catalog items tailored to business needs, streamlining service request processes.
  • Process Automation: Identified automation opportunities and implemented workflows to reduce manual ticket handling and improve operational efficiency.
  • Platform Innovation: Maintained up-to-date knowledge of ServiceNow advancements and trends to drive continuous improvement and innovation.
  • System Assessments: Conducted evaluations of existing ServiceNow implementations, providing actionable recommendations for optimization.

Technical Troubleshooting: Skilled in debugging and resolving technical issues within the ServiceNow environment

͏

Do

  • Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)

  • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution

  • Conduct technology capacity planning by reviewing the current and future requirements
  • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable

  • Strategize & implement disaster recovery plans and create and implement backup and recovery plans

  • Manage the day-to-day operations of the tower

  • Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.

  • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
  • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
  • Develop shift roster for the team to ensure no disruption in the tower
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
  • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
  • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

  • Administrator ServiceNow

    2 weeks ago

    Greater Kolkata Area, India Proziod Analytics Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Role -LEAD ADMINISTRATOR SERVICENOW - IT Service ManagementExperience: 5-8 Years .Notice period: Immediate to 30 daysLocation - PAN IndiaKey ResponsibilitiesServiceNow DevelopmentDesign, develop, and configure solutions within the ServiceNow platform, including workflows, catalog items, integrations, and custom applications.Collaborate with stakeholders to...

  • ServiceNow Developer

    1 week ago

    Greater Bengaluru Area, India Digile Full time

    Design, configure, and customize ServiceNow applications/modules (ITSM, ITOM, ITBM, HRSD, CSM, etc.). Develop and maintain workflows, business rules, client scripts, UI policies, and integrations. Create and manage service catalogs, request workflows, and SLA/OLA configurations. Integrate ServiceNow with external systems (via REST/SOAP, APIs, or integration...

  • ServiceNow Developer

    5 days ago

    Greater Bengaluru Area, India Digile Full time

    - Design, configure, and customize ServiceNow applications/modules (ITSM, ITOM, ITBM, HRSD, CSM, etc.). - Develop and maintain workflows, business rules, client scripts, UI policies, and integrations. - Create and manage service catalogs, request workflows, and SLA/OLA configurations. - Integrate ServiceNow with external systems (via REST/SOAP, APIs, or...

  • ServiceNow Developer

    2 weeks ago

    Greater Bengaluru Area, India Digile Full time

    Design, configure, and customize ServiceNow applications/modules (ITSM, ITOM, ITBM, HRSD, CSM, etc.).Develop and maintain workflows, business rules, client scripts, UI policies, and integrations.Create and manage service catalogs, request workflows, and SLA/OLA configurations.Integrate ServiceNow with external systems (via REST/SOAP, APIs, or integration...

  • ServiceNow Developer

    2 weeks ago

    Greater Bengaluru Area, India Digile Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Design, configure, and customize ServiceNow applications/modules (ITSM, ITOM, ITBM, HRSD, CSM, etc.).Develop and maintain workflows, business rules, client scripts, UI policies, and integrations.Create and manage service catalogs, request workflows, and SLA/OLA configurations.Integrate ServiceNow with external systems (via REST/SOAP, APIs, or integration...

  • Servicenow Administrator

    1 day ago

    Delhi, Greater Noida, NCR, India Coforge Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Key Responsibilities:ServiceNow Experience5- 8+ years of experience in ServiceNow platform management (ITSM/ITOM/ITAM).3+ years of experience leading operations or technical teams.ServiceNow Certified System Administrator (required); Implementation Specialist (preferred).Strong understanding of Agile methodologies and project management.Excellent...

  • ServiceNow HRSD Developer

    3 weeks ago

    Greater Kolkata Area, India Tata Consultancy Services Full time

    Skill: ServiceNow HRSD Developer Location : Kolkata Experience Range : 4 to 14 Mode of Interview : In Person (WALKIN) Must Have: • Experience in development and customizaton of the ServiceNow HR Service Delivery[Employee Service Management] applications, including § HR Case Management § HR Knowledge Management § Employee Service Center (Portal) §...

  • ServiceNow HRSD Developer

    3 weeks ago

    Greater Kolkata Area, India Tata Consultancy Services Full time

    Skill: ServiceNow HRSD DeveloperLocation : KolkataExperience Range : 4 to 14Mode of Interview : In Person (WALKIN) Must Have: • Experience in development and customizaton of the ServiceNow HR Service Delivery[Employee Service Management] applications, including § HR Case Management § HR Knowledge Management § Employee Service Center (Portal) §...

  • ServiceNow HRSD Developer

    3 weeks ago

    Greater Kolkata Area, India Tata Consultancy Services Full time

    Skill: ServiceNow HRSD Developer Location : Kolkata Experience Range : 4 to 14 Mode of Interview : In Person (WALKIN) Must Have: • Experience in development and customizaton of the ServiceNow HR Service Delivery(Employee Service Management) applications, including § HR Case Management § HR Knowledge Management § Employee Service Center (Portal) §...

  • Servicenow developer

    5 days ago

    Greater Bengaluru Area, India Syncarp Full time

    We are looking for Servicenow developer to the Company based out of Bangalore Location. Role : Servicenow developer Experience : 3 Years - 5 Years Skills : Snow development , ITSM , Itom , Grc Job Description Work you’ll do: Highly proficient in configuring and developing on the ServiceNow platform, with a comprehensive understanding of core platform...