Customer Support Executive
2 weeks ago
Note: Immediate joiners preferred.
Role & Responsibilities:
- Handle inbound/outbound calls and chats for international customers.
- Provide real-time resolutions with professionalism and empathy.
- Address product/service-related queries efficiently.
- Maintain accurate logs of customer interactions in CRM systems.
- Ensure adherence to process guidelines and quality standards.
- Achieve targets such as AHT, CSAT, and FCR.
Preferred Candidate Profile:
- Graduate/Under Graduate Freshers and candidates with minimum 1 year of International BPO experience are preferred.
- Excellent verbal and written communication skills in English (additional international languages are a plus).
- Strong problem-solving skills and ability to handle customer inquiries effectively.
- Proficient in using computers and familiarity with CRM systems.
- Flexibility to work in shifts, including evenings and weekends.
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