Centre Manager

Contact HR :-

YOGESH PRABHU

_ / YOGESH..COM_

Key Responsibilities

1. Operational & Administrative Management

• Oversee daily operations of the clinical centre, ensuring smooth patient flow and high-quality service delivery.
• Develop, implement, and monitor operational policies, standard operating procedures (SOPs), and workflows.
• Manage facility maintenance, equipment servicing, and procurement of clinical and non-clinical supplies.
• Coordinate with departments (nursing, diagnostics, pharmacy, administration, housekeeping) to ensure seamless functioning.

2. Staff Leadership & Human Resource Management

• Supervise, mentor, and manage multidisciplinary teams including clinicians, nursing staff, administrative personnel, and support staff.
• Conduct regular team meetings, performance evaluations, and training programs.
• Ensure appropriate staffing levels, schedule management, and conflict resolution.
• Promote a positive work culture focused on patient-centric care and teamwork.

3. Financial Oversight & Budget Management

• Prepare and manage annual budgets, forecasts, and cost-control plans.
• Monitor financial performance including revenue, expenses, billing accuracy, and cash flow.
• Optimize resource utilization and implement cost-saving measures without compromising patient care.
• Collaborate with finance teams on audits, billing processes, and insurance operations.

4. Patient Care Coordination & Quality Assurance

• Ensure delivery of safe, effective, and high-quality patient care.
• Oversee patient experience initiatives, grievance handling, and service improvement programs.
• Implement quality standards such as NABH, JCI, or local accreditation requirements (if applicable).
• Analyze clinical and operational KPIs to drive performance improvements.

5. Compliance & Regulatory Management

• Ensure full compliance with healthcare regulations, licensing requirements, and safety guidelines.
• Manage clinical documentation standards, data protection, and confidentiality policies.
• Oversee infection control practices, risk management, and emergency preparedness.

6. Strategic Planning & Business Development

• Identify growth opportunities, new service lines, and partnerships to enhance the centre's performance.
• Support marketing initiatives, community outreach, and patient engagement programs.
• Develop and implement strategies to increase patient footfall and service efficiency.

7. Technology & Information Systems Management

• Oversee EMR/HMIS systems and ensure accurate digital documentation.
• Coordinate IT support for operations, telemedicine, appointment scheduling, and digital health solutions.
• Train staff on new systems and ensure data accuracy and integrity.

8. Reporting & Analytics

• Prepare regular reports on operational, financial, and clinical performance for senior leadership.
• Use data analytics to identify trends, bottlenecks, and opportunities for improvement.
• Track patient satisfaction, service utilization, productivity, and compliance metrics.

Skills & Competencies

• Strong leadership and communication skills
• Clinical operations management expertise
• Knowledge of healthcare regulations and accreditation standards
• Financial and budget management proficiency
• Problem-solving and decision-making abilities
• Patient-centric approach
• Familiarity with EMR/HMIS software
• Ability to manage multidisciplinary teams
• Strategic planning and organizational skills

Job Types: Full-time, Permanent

Pay: ₹60,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Work Location: In person